Sr. Quality Manager - Packaging

General Purpose of Job

The Quality Manager – Packaging oversees and coordinates the Quality Systems program across multiple manufacturing facilities. This role develops, interprets, and implements company wide quality policies, manages quality systems, and facilitates compliance inspections. The manager supports manufacturing, testing, and releasing of raw materials, semi-finished materials, and finished products to meet customer standards, ensuring quality compliance and continuous improvement.

• Quality Compliance & Assurance:
  Maintain quality compliance across all packaging locations and rectify non-conformances.
• Quality Compliance & Assurance:
  Ensure strict adherence to Quad Packaging Quality System and regulatory requirements for food packaging.
• Quality Compliance & Assurance:
  Oversee and enforce quality expectations across production departments.
• Quality Compliance & Assurance:
  Manage documentation, reporting, and closure of compliance issues.
• Quality Compliance & Assurance:
  Review GMP documents for compliance with SOPs, quality systems, and regulatory standards.

• Corrective & Preventive Actions (CAPA):
  Initiate, distribute, track, and evaluate root cause investigations and corrective actions.
• Corrective & Preventive Actions (CAPA):
  Ensure corrective actions are completed and effective across all locations.
• Corrective & Preventive Actions (CAPA):
  Manage customer complaint procedures and lead investigations into quality issues.
• Corrective & Preventive Actions (CAPA):
  Support complaints handling and implement improvement actions to prevent recurrence.

• Audit & Inspection Management:
  Assist with and lead various audits (SQF, AIB, ISO) to ensure continued certification.
• Audit & Inspection Management:
  Prepare facilities for and host customer audits and inspections.
• Audit & Inspection Management:
  Oversee the Quality audit plan, including scheduling, reporting, and follow-up on corrective actions.
• Audit & Inspection Management:
  Coordinate customer-initiated audits and ensure proper documentation and response.

• Leadership & Strategic Oversight:
  Provide leadership to Quality Leaders at each factory and internal audit teams.
• Leadership & Strategic Oversight:
  Hold monthly leadership meetings to review YTD costs of quality, trends, and system performance.
• Leadership & Strategic Oversight:
  Establish and communicate a strategic site quality vision aligned with organizational goals.
• Leadership & Strategic Oversight:
  Prepare and conduct Quality Management Review meetings with senior management.
• Leadership & Strategic Oversight:
  Promote a culture of “right first time” and continuous improvement across all levels.

• Collaboration & Communication:
  Collaborate with plant leadership and production teams on quality investigations and solutions.
• Collaboration & Communication:
  Communicate clearly with internal and external customers regarding quality matters.
• Collaboration & Communication:
  Respond to customer complaints with urgency and confidence.
• Collaboration & Communication:
  Facilitate customer-facing activities, including visits, responses, and audit preparation.

• Data & Systems Management:
  Analyze data related to process validations, controls, and improvement efforts.
• Data & Systems Management:
  Consolidate plant reports to measure quality system failures, trends, and associated costs.
• Data & Systems Management:
  Confirm and audit consistency of customer product testing databases.
• Data & Systems Management:
  Set up and maintain common systems for calibration logs and coordination across factories.
• Data & Systems Management:
  Verify receipt of returned goods and ensure system confirmation for credit issuance.

• Training & Development:
  Provide guidance, interpretation, and training on regulations, guidelines, and company procedures.
• Training & Development:
  Continually assess and develop the capability of quality team members.
• Training & Development:
  Support HR with performance issues related to quality employees.
• Training & Development:
  Lead quality initiatives and focus groups to enhance awareness and understanding.

• Process & Product Control:
  Manage analytical quality control for raw materials, semi-finished, and finished…