Technical Writer Specialist - Hybrid

Primary Duties and Responsibilities

• Creating and revising technical documentation in a web-based knowledge repository using defined standards and templates.
• Evaluating and analyzing multiple content sources and synthesizing into a single document.
• Converting large manuals or documents into smaller content segments for manageability and consumption.
• Organizing content based on audience needs and expectations and making recommendations based on end‑users job experience and tasks.
• Designing visuals including graphic illustrations, charts, and tables to supplement and clarify content.
• Working closely with subject matter experts to elicit job knowledge and tacit knowledge and codify into job‑based reference materials.
• Editing and reviewing content submissions from subject matter experts and providing feedback.
• Researching requests for new content to determine whether documentation already exists and whether revisions are needed to accommodate additional needs.
• Assisting team on projects related to promotion, adoption, and usage of knowledge management portal.

• Bachelor degree in Communications, Technical Writing, English, or Business Management, or equivalent professional experience.
• A minimum of 2 years business experience as a technical writer.
• Excellent oral and written communication skills required.
• Ability to work independently on assignments and manage multiple projects simultaneously and deliver within scope and on time.

• 1‑2 years specific experience documenting customer service reference materials and contact center processes and/or experience with medical documentation.
• 3‑5 years as a corporate technical writer for task or process‑based job knowledge.

Customer Centricity (NM) - Applies a customer first mindset to design and continuously improve solutions, systems, processes, and services that support enterprise strategy, impact critical business outcomes, and drive organizational success.

Learning Agility & Critical Thinking (NM) - Pursues learning and obtains knowledge continuously in relevant fields, methods, or technologies in current and future practices; continuously utilizes critical thinking to identify opportunities, execute solutions, and measure impact to constantly improve existing practices and processes based on feedback, lessons learned, and market trends.

Analytical Thinking (NM) - Organizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues through the use of quantitative data and analysis; leverages strong business acumen, problem solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes.

Adaptive Communication (NM) - Formulates strategies to be used to convey complex information about services, products, systems, or processes to targeted audiences; communicates and liaises between technical and non‑technical audiences.

User‑Centered Design Process (NM) - Designs products, services, and experiences that are tailored to the needs, preferences, and behaviors of the end‑user.

Process Improvement (NM) - Assesses the current processes and impact to analyze, design, and manage potential improvement areas for more efficient, effective workflow.

Stakeholder Relationship (NM) - Organizes, influences, monitors, and improves relationships with key stakeholders; systematically identifies stakeholders and analyzes their needs and expectations to support in planning and decision making while implementing various tasks to engage with them.

Pay Range - Start: $42,070.00

Pay Range - End: $78,130.00

Structure 110: $46,270.00 USD - $85,930.00 USD

Structure 115: $48,370.00 USD - $89,830.00 USD

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in…