Orthodontic Office Assistant

Orthodontic Office Assistant

Heartland Dental is seeking a Business Assistant with orthodontic office setting experience to join our patient-centered, high-performing orthodontic team in Deerwood Orthodontics – Franklin (Loomis).

• 1+ year of experience in an orthodontic office setting
• Background in financing, insurance verification, or treatment coordination
• Proficiency with dental or orthodontic software (Dentrix, Ortho Trac, etc.)
• Strong communication and organizational skills
• Team player with a professional, compassionate demeanor

Schedule: Monday–Thursday, 7:30 AM – 5:00 PM

Compensation: $20.00 – $22.00 per hour (based on experience)

Heartland Dental believes that exceptional lifetime care starts with supporting each dental office’s business and clinical needs and fostering a strong team culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

• Greet and welcome patients as they enter the office to create a great first impression
• Manage front office duties, including answering phones, checking mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, including verification of benefits and explanation of coverage
• Process insurance and patient payments, post accounts receivable, and review treatment plan fees with patients
• Partner with providers and the team to implement Heartland Dental systems to optimize office potential

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
• Front‑loaded education and training to help you develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry‑leading experience and unlimited growth potential
• Access to on‑demand Daily Pay

• Experience working in a fast‑paced, customer‑centric environment
• Excellent communication and organizational skills
• Ability to handle minimum PHI necessary for performing job‑related functions; regular HIPAA training will be mandatory and PHI must be protected

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Experience with Dentrix or other dental software

• Ability to perform essential duties with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer