Patient Server

TouchPoint is hiring full‑time and part‑time Patient Server positions at Ascension Franklin Hospital (10101 South 27th St, Franklin, WI 53132). This role involves assisting patients with menu selections, tray assembly and delivery, and ensuring food safety and patient satisfaction.

Responsible for patient food service on assigned units, including menu selections, tray assembly, tray delivery and pick‑up, special requests and needs, and in‑between meal food delivery.

• Exhibits a friendly, caring attitude to patients when taking menu selections, delivering trays, inquiring during catering rounds and retrieving trays.
• Takes patients menu selections prior to each meal.
• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Assembles trays according to patients' menu selections on tray tickets in a timely and accurate manner.
• Interacts with nursing staff to ensure patients' diet prescriptions are accurate and patients' food needs are met.
• Retrieves trays from patients' rooms.
• Maintains accurate and current information for each patient on assigned unit(s).
• Assists dietitian with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered.
• Communicates any patient related problems/concerns to appropriate personnel in a timely manner following departmental procedures.
• Adheres to facility confidentiality and patients' rights policy as outlined in the facility's HIPAA policies and procedures.
• Contributes to patient satisfaction goals by providing quality service.
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
• Maintains a clean, sanitary working environment.
• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per MSDS sheets.
• Utilizes equipment in performing job functions according to department's safety procedures.
• Follows facility and departmental safety policies and procedures to include incident reporting.
• Follows facility and departmental infection control policies and procedures.
• Follows the facility's protocols for Hazardous Materials and Waste Program.
• Adheres to Emergency Preparedness Program and Life Safety Program. Participates in drills, as appropriate.
• Performs other duties as assigned.

• Ability to lift and/or move up to 100 pounds.
• Computer technical skills to operate hospital systems.
• Excellent verbal and written communication skills.
• Previous healthcare experience is preferred but not required.

• Full‑time and part‑time schedules; rotating weekends. Typical hours: 11:00 am–7:30 pm, with variations by interview.
• Pay range: $16.50 to $18.00 per hour.
• Bonus eligible and benefits eligible; training provided.

• Retirement Plan
• Associate Shopping Program
• Health & Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Critical Illness & Accident Insurance, Hospital Indemnity, Legal Services, Choice Auto & Home
• Medical, Dental, Vision
• Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance, Flexible Spending Accounts
• Paid and/or unpaid time off benefits per applicable law.

Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other protected classification.

Final date to receive applications: ongoing until all openings are filled. If position filled, applicants may reapply for future openings.

Touchpoint maintains a drug‑free workplace. Qualified candidates must perform essential functions with or without reasonable accommodation.