Insurance Document Associate

Genesis
10 is seeking an Insurance Document Mailing Associate for a 12-month contract position with a leading client located in Franklin, WI. This role is 100% onsite.

Compensation: $14.00 - $15.00 per hour.

As an Insurance Document Mailing Associate, you will be part of a fast-paced, accuracy-driven team responsible for the preparation, validation, and mailing of insurance policies and contracts to clients. This role ensures compliance with regulatory requirements while upholding a high standard of quality and operational efficiency. The ideal candidate demonstrates strong attention to detail, coachability, and a positive attitude, while contributing to continuous process improvement and collaboration across teams.

• Ensure shipping label information (policy number, contract number, recipient details) is accurate and matches internal records.
• Securely affix shipping labels to envelopes and insert contracts per established standards.
• Conduct quality checks to prevent errors in document assembly and mailing.
• Generate contract shipping labels using the Dashboard data management system.
• Confirm label details correspond with company data records.
• Use automated tools to cross-reference and validate data across multiple databases.
• Process field requests to release, hold, or destroy contracts based on company guidelines.
• Investigate and resolve scanning discrepancies and coordinate with internal teams for address verification.
• Escalate complex exceptions to senior management and track resolutions.
• Record reasons for returned contracts and create new shipping labels for reprocessed items.
• Analyze return data to identify recurring issues and recommend preventive measures.
• Sort and manage contracts by designated office numbers and shipping dates.
• Oversee daily transport of documents and maintain accurate labeling.
• Monitor shipping material inventory and coordinate procurement as needed.
• Process policy modifications and maintain supplies for shipping operations.
• Assist with onboarding and training of new associates.
• Participate in audits to ensure compliance with regulatory and company standards.

• High school diploma or equivalent required.
• 1-2 years of mail handling or customer service experience.
• Exceptional attention to detail and accuracy in document handling.
• Strong organization and multitasking abilities in a fast-paced environment.
• Proficiency in data entry and Microsoft Office Suite (or similar software).
• Ability to work independently while maintaining alignment with team objectives.
• Knowledge of postal procedures and shipping protocols preferred.
• Excellent problem-solving and communication skills.
• Demonstrates professionalism and discretion in handling confidential information.

• Team-oriented mindset with a willingness to support group decisions and ideas.
• Seen as a collaborative team player who fosters positive relationships across departments.

Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position. Able to work as a W2 employee of Genesis
10 (no corp-to-corp).

• Access to hundreds of clients, many of whom have partnered with Genesis
  10 for 5-20+ years.
• The opportunity to have a career-home with Genesis
  10; many of our consultants have worked exclusively with us for years.
• Access to an experienced, caring recruiting team (averaging 7+ years of experience).
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

Genesis
10 is an Equal Opportunity Employer.

Candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.