Inside Sales Representative

Thomas Foods International, USA is raising the standard in premium protein production. As a world leader and home to the#1 brand in lamb and goat
, we deliver sustainably sourced, high-quality proteins to customers across retail, food service, and manufacturing and we do it with passion, purpose, and a customer-first mindset.

Our portfolio includes pasture-raised lamb, organic and grass-fed beef, free-range goat, milk-fed veal, and specialty exotics
, all supported by rigorous quality standards and trusted global sourcing. We're committed to innovation, continuous improvement, and the craftsmanship that sets us apart in a global industry.

As part of Australia's largest family-owned meat processor
, TFI USA blends global strength with local expertise
, powered by advanced U.S. operations and a rapidly expanding national footprint.
Safety isn't just a priority here, it's who we are. And it shows:
TFI USA earned two national safety awards in the past two years
, reflecting our unwavering commitment to protecting our people and raising the standard across the industry.

At TFI USA, you won't just join a company. You'll join a team that's shaping the future of premium meat proteins!

Reporting directly to the Sr. Manager, Customer Support & Orders Management, the Inside Sales Representative role is a high-impact position within the Sales Department. This role serves as a key connection point between customers, outside sales representatives, and internal teams to support customer satisfaction, sales growth, and operational excellence.

This is your opportunity to build relationships, support business growth, and make a direct impact on customer success. You'll work closely with customers and cross-functional teams to ensure seamless order management, resolve challenges, identify sales opportunities, and help deliver an exceptional customer experience. If you're energized by customer interaction, account support, problem-solving, and working in a fast-paced environment where your contributions matter, this role is for you!

• Serve as the first point of contact for customer inquiries and provide exceptional customer service.
• Receive, enter, allocate, release, revise, and confirm customer sales orders.
• Communicate order shortages, fill rates, shipping changes, and other order-related updates to customers.
• Monitor daily margin reports and perform price verification to ensure order accuracy.
• Create and manage Return Merchandise Authorizations (RMAs) and provide supporting documentation for Sales and Accounting teams.
• Create and distribute customer-requested reports, specification sheets, and sales-related documentation.
• Partner with Commercialization to submit and support new product and item requests.
• Collaborate with Quality Assurance, Production, Scheduling, Logistics, and other departments to resolve customer concerns and ensure service excellence.
• Support outside sales representatives in managing customer accounts and identifying growth opportunities.
• Recommend product substitutions and alternative solutions when inventory shortages occur.
• Promote specials, push-list items, and sales initiatives to existing customers.
• Identify opportunities to increase sales volume, improve product mix, and expand customer business.
• Assist with customer visits, customer business reviews, promotional activities, and food shows.
• Maintain strong customer relationships through proactive communication and follow-up.
• Champion safety, quality, GMP compliance, and company policies in all aspects of work.
• Travel occasionaly for customer visits, trade shows, training, or company meetings if needed.

• Associate's degree in Business, Sales, Marketing, Communications, or a related field preferred.
• Equivalent combination of education and relevant experience may be considered.
• 3+ years of experience in inside sales, customer service, account management, or a related field.
• Experience with in food manufacturing, food distribution, meat processing, consumer packaged goods (CPG), manufacturing, or industrial environments preferred.
• Experience supporting customer accounts, order management, and sales operations strongly preferred.
• Experience utilizing CRM and ERP systems preferred.

At TFI USA, people stay because the experience is different and better.

• Established food industry corporation with multiple U.S. locations
• Stability of a family-owned company for more than 40 years
• Global…