Key Account manager SLSLC

Duties / Responsibilities :1. Strategic Account Management & Customer Satisfaction

• Serve as the primary interface for all commercial and operational matters with key aerospace customers (OEMs, Tier 1, MROs).
• Build and maintain strong relationships at multiple levels within the customer organization, from operational buyers to senior executives.
• Drive customer satisfaction (NPS, performance ratings, audit outcomes) through proactive communication, problem-solving, and continuous improvement.
• Anticipate customer needs and align internal stakeholders to ensure delivery performance, responsiveness, and value creation.
• Coordinate quarterly and annual business reviews, focusing on relationship health, performance metrics, and growth plans.

• Own the P&L contribution of assigned accounts, ensuring revenue and margin targets are met or exceeded.
• Identify and execute growth opportunities, including contract renewals, price adjustments, long-term agreements, and participation in new development programs.
• Partner with internal stakeholders to evaluate and improve cost competitiveness, production efficiency, and price positioning.
• Monitor contribution margin, commercial risks, and payment terms; take corrective actions when profitability is at risk.
• Support annual business planning and forecasting cycles, ensuring alignment with site and group financial objectives.

• Consolidate and validate customer demand, coordinating closely with Supply Chain, Planning, and Production to ensure on-time, on-spec delivery.
• Translate customer forecasts into internal capacity and production plans, ensuring BMT’s demand visibility and operational readiness.
• Challenge inconsistencies in customer demand and negotiate feasible delivery solutions balancing customer urgency and factory constraints.
• Track monthly order intake, backlog, and delivery performance metrics, ensuring alignment with topline objectives.

• Demonstrate the ability to lead cross-functional account teams (Sales, Engineering, Operations, Quality, Finance) in a matrix structure to deliver commercial, technical, and delivery objectives.
• Influence without formal authority, ensuring alignment between customer expectations and internal capabilities.
• Escalate and coordinate issue resolution with site leadership and the Head of KAM when required.
• Facilitate strong communication channels between the customer, BMT site management, and corporate leadership.

• Maintain accurate account plans, revenue forecasts, and project documentation.
• Provide regular reporting to the Head of KAM and senior management on account performance, risks, and opportunities.
• Monitor market developments, competitor activity, and new aerospace technologies to inform long-term strategic positioning.
• Ensure compliance with contractual, ethical, and regulatory standards (AS9100, ISO
  9001, ITAR, etc.).

• Customer satisfaction and performance ratings (e.g., NPS, scorecards, audits)
• Topline growth and revenue realization vs. forecast
• Gross margin and profitability per account
• On-time, on-quality delivery performance
• Forecast accuracy and demand adherence
• Renewal rate and success in securing new business

• Demonstrated experience in managing OEM or Tier 1 accounts with full P&L accountability.
• Strong negotiation, financial acumen, and analytical skills.
• Proven ability to lead effectively within a matrix organization.
• Excellent communication, stakeholder management, and problem-solving capabilities.
• Knowledge of aerospace quality standards (AS9100, ISO
  9001) and regulatory frameworks.
• Proficiency in ERP systems and data-driven reporting tools (e.g., Excel, Power BI).

• Bachelor’s or Master’s degree in Mechanical or Aerospace Engineering, or related field (MBA preferred).
• Minimum 2–3 years of experience in key account management, sales, or business development within aerospace or precision manufacturing.