Commercial Support Coordinator

Nolan Seafoods is part of a dynamic and growing group of family owned seafood businesses, alongside Nor-Sea Foods and International Fish Canners, with operations across Fraserburgh and Aberdeen.

We are proud to produce a wide range of high-quality seafood products, supplying customers around the world, primarily through private-label partnerships with leading retailers and brands.

Our expertise spans a variety of species, including pelagic fish such as Mackerel, Herring, and Sprats, as well as whitefish including Haddock and Whiting. With a strong reputation for quality, innovation, and customer service, we continue to invest in our people, products, and processes to support our ongoing growth and success.

• Manage customer orders received via telephone and email.
• Maintain and distribute daily whitefish sales reports.
• Input sales orders accurately onto the ERP system.
• Verify and process delivery documentation.
• Liaise directly with customers to confirm orders and delivery requirements.
• Resolve customer enquiries relating to product specifications, labels and deliveries.
• Support the Finance Department with sales invoice and account queries.

• Prepare export and customs documentation in line with current regulations.
• Create catch certificates and associated export paperwork.
• Produce supplier declarations and relevant support attestations.
  
  Complete Trader Support Service documentation where required.
• Ensure all documentation is completed accurately and within required timescales.

• Calculate pallet quantities and coordinate transport bookings.
• Liaise with transport providers to ensure timely collection and delivery.
• Communicate production requirements and order updates to the factory team.
• Ensure all departments are kept informed of changes affecting customer orders or dispatch schedules.

• Create and maintain Product Look-Up Codes (PLUs).
• Update technical spreadsheets with product and label information.
• Produce labels and associated documentation as required.
• Investigate and resolve customer and production label queries efficiently.
• Support product setup and amendments across internal systems.

• Prepare reports, analysis and operational information as requested by management.
• Maintain accurate records and filing systems.
• Draft professional correspondence, emails and documentation.
• Attend departmental meetings and contribute to discussions regarding operational improvements.

• Previous administration experience in a fast-paced business environment.
• Strong organisational and time management skills.
• Excellent attention to detail and accuracy.
• Proficient in Microsoft Office, particularly Excel, Outlook and Word.
• Strong written and verbal communication skills.
• Ability to prioritise workload and meet deadlines.
• Experience with in the food manufacturing, seafood or logistics sector.
• Knowledge of export documentation and customs procedures.
• Experience using ERP systems.
• Understanding of supply chain or commercial administration processes.

• Professional and customer-focused approach.
• Positive and flexible attitude.
• Able to work independently and as part of a team.
• Strong problem-solving skills.
• Committed to continuous improvement and high standards of work.

• Competitive salary.
• Company pension scheme.
• Ongoing training and development opportunities.
• A supportive and collaborative working environment.
• Opportunity to develop within a growing and dynamic business.

• Maintain high standards of housekeeping and health & safety.
• Comply with all company policies and procedures.
• Participate in training and development activities as required.
• Undertake any other duties reasonably requested in line with the role and business needs.