Administrative Assistant

At the Town of Frederick, we’re Built on What Matters
: people, community and service. We are a growing and evolving community committed to delivering meaningful opportunities and elevating the experience of those we serve for years to come. Guided by our FRED values:
Family, Respect, Empowerment, and Dedication.

The Administrative Assistant provides a welcoming, front-facing customer service presence at the Municipal Service Center and often serves as an initial point of contact for residents, businesses, contractors, visitors, and Town staff. The position also provides administrative and program support across Town operations in coordination with the Administrative Services Manager. This position combines responsive customer service with administrative coordination, records and transaction processing, and support for a variety of departmental programs and initiatives.

The ideal candidate is organized, adaptable, resourceful, and comfortable managing competing priorities in a public-facing environment. Success in this role requires strong communication, attention to detail, sound judgment, and the ability to independently resolve routine needs while recognizing when additional assistance or escalation is appropriate.

The duties listed herein are illustrative of the essential duties of the job and do not include other nonessential or peripheral duties that may be required or assigned.

• Provide a welcoming and professional front-facing presence at the Municipal Service Center, assisting residents, businesses, contractors, vendors, visitors, and Town staff in person, by phone, and electronically.
• Create a positive and individualized service experience by actively listening to questions and concerns, seeking to understand the customer's needs, communicating clearly, and helping each person feel heard, respected, and appropriately supported.
• Navigate a wide range of personalities, communication styles, and customer needs with patience, professionalism, and sound judgment, including de-escalating frustrated or challenging interactions and determining when additional support or escalation is appropriate.
• Respond to routine questions, research information, assist with resolving service needs, and connect customers with the appropriate Town staff or resource when additional assistance is required.