Administrative Assistant

• Health insurance
• Parental leave
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance

At the Town of Frederick, we’re Built on What Matters
: people, community and service. We are a growing and evolving community committed to delivering meaningful opportunities and elevating the experience of those we serve for years to come. Guided by our FRED values:
Family, Respect, Empowerment, and Dedication.

The Administrative Assistant provides a welcoming, front-facing customer service presence at the Municipal Service Center and often serves as an initial point of contact for residents, businesses, contractors, visitors, and Town staff. The position also provides administrative and program support across Town operations in coordination with the Administrative Services Manager. This position combines responsive customer service with administrative coordination, records and transaction processing, and support for a variety of departmental programs and initiatives.

The ideal candidate is organized, adaptable, resourceful, and comfortable managing competing priorities in a public-facing environment. Success in this role requires strong communication, attention to detail, sound judgment, and the ability to independently resolve routine needs while recognizing when additional assistance or escalation is appropriate.

• · Provide a welcoming and professional front-facing presence at the Municipal Service Center, assisting residents, businesses, contractors, vendors, visitors, and Town staff in person, by phone, and electronically.
• · Create a positive and individualized service experience by actively listening to questions and concerns, seeking to understand the customer's needs, communicating clearly, and helping each person feel heard, respected, and appropriately supported.
• · Navigate a wide range of personalities, communication styles, and customer needs with patience, professionalism, and sound judgment, including de-escalating frustrated or challenging interactions and determining when additional support or escalation is appropriate.
• · Respond to routine questions, research information, assist with resolving service needs, and connect customers with the appropriate Town staff or resource when additional assistance is required.
• · In coordination with the Administrative Services Manager, provide administrative support to staff and leadership, including coordinating calendars, meetings, conference rooms, correspondence, presentations, reports, and other departmental materials.
• · Process routine payments and administrative transactions related to licenses, permits, utilities, invoices, purchase orders, and other Town services in accordance with established procedures.
• · Maintain accurate records, electronic and physical filing systems, documentation, and data within Town systems and records management platforms.
• · Support business licensing processes, including applications, renewals, customer communication, data entry, documentation, and ongoing record maintenance.
• · Provide administrative and tracking support for permits, inspections, grants, water use and conservation efforts, tree programs, and other departmental programs and initiatives as assigned.
• · Assist with community outreach activities, special events, neighborhood programs, block parties, and other Town initiatives, including coordination, logistics, materials, communication, and administrative support.
• · Conduct research, compile information and data, and provide administrative support for departmental projects, process improvements, and special initiatives.
• · Support day-to-day office operations, including maintaining office…