Customer Service Agent and Administrative

About Us

Renken Remodeling is a growing leader in home remodeling services, dedicated to delivering exceptional quality and customer satisfaction. We remodel bathrooms and our team helps homeowners bring their vision to life. We're looking for a detail-oriented, organized, and outgoing team player to join our Fort Pierce warehouse office and support our company's continued growth.
Position Overview

We are seeking a Customer Service Representative / Administrative Assistant to manage front-end communication with customers, scheduling, and office operations at our Frederick, MD warehouse. This is a full-time role that combines customer interaction with critical back-office support.

The right candidate will be someone who thrives in a fast-paced environment, enjoys working with systems and processes, and has excellent communication skills.
Key Responsibilities

• Serve as the first point of contact for incoming calls, emails, and customer inquiries.
• Schedule appointments, manage calendars, and confirm customer consultations.
• Provide administrative support to project managers, sales staff, and leadership.
• Update and maintain files, CRM systems, and project documentation.
• Track and process incoming leads, ensuring proper handoff to sales teams.
• Participate at local home shows to represent our company, educate customers, and set appointments.
• Support warehouse office operations with ordering supplies and coordinating deliveries.
• Ensure professional, timely, and courteous communication with clients and partners.

Qualifications

• 2+ years of administrative, customer service, or office management experience (construction/remodeling industry a plus).
• Strong organizational skills with attention to detail.
• Proficient in Microsoft Office, Google Workspace, and CRM/project management systems.
• Excellent phone and email communication skills.
• Ability to prioritize and manage multiple tasks in a deadline-driven environment.
• Positive attitude and team-oriented mindset.

What We Offer

• Competitive hourly pay based on experience.
• Full-time, stable position with growth opportunities.
• Supportive team environment in a reputable, growing company.
• Health and PTO benefits (if planned to be provided).