Administrative Assistant

Aspire Wellness Center is seeking a compassionate, organized, and detail-oriented Administrative Assistant to join our growing outpatient mental health practice. This is a full-time, in-person position responsible for providing exceptional front-line administrative support to our clients, providers, and leadership team while helping ensure the smooth day-to-day operation of the practice.

The ideal candidate enjoys working in a fast-paced healthcare environment, possesses excellent customer service and communication skills, and is able to manage multiple priorities while maintaining professionalism and confidentiality.

Candidates must be willing and able to commute to our White Marsh office daily, as this position requires onsite administrative support.

• Provide consistent daytime phone coverage and professionally respond to incoming calls, client inquiries, and provider requests.
• Greet clients and visitors while providing outstanding customer service.
• Schedule, reschedule, and coordinate appointments while maintaining accurate provider calendars.
• Assist with intake coordination, appointment confirmations, cancellations, waitlists, and client communications.
• Maintain accurate client demographic, insurance, and contact information within the Electronic Health Record (EHR) system.
• Scan, upload, organize, and maintain electronic documentation and client records.
• Support daily office operations, including filing, faxing, emailing, data entry, and general administrative tasks.
• Assist leadership and clinical staff with operational projects and administrative initiatives as assigned.

• Provide administrative coverage during staff absences, including maternity leave and other planned or unplanned coverage needs.
• Assist with evening phone coverage as operational needs require.
• Serve as backup support for prior authorizations and client re-engagement efforts when primary staff members are unavailable.
• Monitor office workflows and communicate scheduling or operational concerns promptly.
• Maintain confidentiality while ensuring compliance with HIPAA and organizational policies.
• Foster a welcoming, organized, and professional office environment for clients, providers, and visitors.

• High school diploma or equivalent required;
  Associate degree preferred.
• Previous experience in an administrative, medical office, behavioral health, or healthcare setting preferred.
• Experience with scheduling, customer service, or front desk operations preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize responsibilities, and work independently.
• Proficiency with Microsoft Office, Google Workspace, Electronic Health Records (EHR), and general office technology.
• Ability to maintain professionalism, discretion, and confidentiality in sensitive situations.

• Experience working in a mental health or healthcare setting.
• Strong problem-solving and critical thinking skills.
• Compassionate, client-centered approach to customer service.
• Ability to adapt to changing priorities and support multiple departments.
• Reliable, proactive, and team-oriented mindset.
• Positive attitude and willingness to learn new systems and processes.

• Starting Pay: $20.00–$22.00 per hour, based on qualifications and experience.
• Schedule:
  
  Full-Time
• Work Location:
  
  This is an in-person position based in our White Marsh office. Candidates must be able to reliably commute to the office each workday.

Eligible employees are offered a comprehensive benefits package designed to support work-life balance, wellness, and long-term financial…