Automotive Service Cashier​/Receptionist

Overview

DARCARS of Silver Spring is now hiring for a Automotive Service Cashier / Receptionist
.

• Greet showroom customers and determine the nature of their visit; direct them to the correct department or notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive questions to the appropriate person.
• Enter data into the computer-based prospect tracking system.
• Manage the switchboard and communicate with callers in a professional, friendly and efficient manner, minimizing hold time.
• Take thorough messages with caller name, company (if applicable), time, and message; distribute messages to the appropriate parties in a timely manner.
• Provide basic information to callers with general inquiries and update the company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by the controller or GSM.
• Serve as showroom greeter and perform other duties assigned by management.
• Make transaction receipts for the sales and service department, if applicable.

• Must be able to speak clearly and pleasantly on the telephone and convey a professional image to callers and in-person customers.
• Strong communication skills with both customers and DARCARS employees.
• Ability to speak multiple languages (Spanish and Chinese) is a plus.
• Demonstrated commitment to customer service.
• Ability to read, comprehend instructions, short correspondence, and policy documents; converse comfortably with customers.
• Previous customer service experience preferred but not required.
• Ability to sit for long periods and work in a fast-paced environment; be a team player.
• Flexible schedule including evenings and weekends.
• Valid driver’s license and acceptable safe driving record.
• High school diploma or equivalent (GED).
• Must be at least eighteen years of age.
• Must be able to pass pre-employment screening (background).

• Comprehensive Benefits Plan including 401k.
• Employee discounts on vehicle purchases, parts and service repairs.
• Internal career advancement opportunities.
• Opportunities to join community service initiatives.

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer-operated prospect tracking system.
• Manage switchboard.
• Communicate with callers in a professional, friendly and efficient manner, minimizing hold time.
• Take thorough messages including caller’s name, company (if applicable), time, and message.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers with general inquiries.
• Update and distribute the company telephone roster when necessary.
• Perform clerical and accounting duties as assigned by supervisor.
• Other duties assigned by management.
• Prepare transaction receipts for sale and service departments, if applicable.

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer and a drug-free workplace. Offers of employment are contingent upon successfully passing background screening (including criminal background check, review of consumer and motor vehicle records, and verification of SSN). Employment is at-will and subject to termination if dealership rules and regulations are violated.