Customer Service Representative

Customer Service Representative

Music & Arts – Customer Service Representative – Frederick, MD / Remote (must be within driving distance of the Support Center).

Music & Arts embodies the world of creativity and music by encouraging teammates to find their own individual sound. Founded in 1952 in Bethesda, MD, they have expanded nationwide and now comprise 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

• Handle incoming calls from individual customers, retail stores, affiliates, and web purchases.
• Assist with rental account queries, tuition, payoff quotes, rental credit, and related issues.
• Triage calls to determine appropriate routing.
• Follow scheduled shifts and participate in overtime as needed.
• Maintain a friendly, professional, welcoming attitude as a MAC ambassador.
• Study and master training and promotional materials.
• Resolve customer problems in a timely manner through research or support tickets.
• Present suggestive selling opportunities on eligible calls to promote sales and services.

• High school diploma or GED.
• Minimum two years of office experience.
• Call center or multi‑phone line experience.
• Proficiency in Microsoft Outlook and Word; intermediate Excel.
• Strong analytical, problem‑solving, and troubleshooting skills.
• Excellent communication, phone, and customer service skills.
• Organizational, time‑management, and multi‑tasking abilities.
• Reliable attendance; willingness to work seasonal overtime.
• Ability to self‑direct remotely and maintain professional conduct.

Medical, Dental, Vision, 401(K) with company match, mental health support, paid sick/holiday/vacation time, employee discount program, tuition reimbursement, and gig leave for musicians.

$16.50/hr plus commission based on location, background, and experience.

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in this opening by calling 1‑818‑735‑8800 ext. 2862 or emailing