Helpdesk Shift Supervisor: Mission-Critical Lead
Listed on 2026-10-30
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep -
IT/Tech
HelpDesk/Support
Maximus, Inc. seeks a Helpdesk Shift Supervisor for on-site role in Annapolis Junction, MD, supporting a federal client with mission-critical systems. You will triage issues, mentor OSC operators, and coordinate with government stakeholders.
Shifts rotate and require active Secret clearance. This leadership position oversees Tier 1/2 support, helps improve first-call resolution, and ensures SLAs are met. The role demands strong customer service and the ability to work in a 24x7 environment with
We are seeking a motivated Helpdesk Shift Supervisor:
Mission-Critical Lead to join Maximus, Inc. in MD, United States.
Are you ready to take on the Helpdesk Shift Supervisor:
Mission-Critical Lead role at Maximus, Inc.?
We would love to welcome a new Helpdesk Shift Supervisor:
Mission-Critical Lead to our organisation in MD, United States.
For the Helpdesk Shift Supervisor:
Mission-Critical Lead position at Maximus, Inc., we are reviewing applications now.
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