Customer Service Representative

This position will report to the Customer Service Manager. This position is responsible for working with and building relationships with the customers, sales team, production and shipping.

• Coordinates customer requirements to include: order entry, shipping, inventory management, production scheduling and tooling.
• Accurately enter orders based on customer specifications, and follow-up with customers as necessary.
• Display basic understanding of plant process/product flow and impact on customer requests.
• Participates in team environment, ensuring proper service to customers at all times.
• Maintains constant communication via phone calls, e-mail and fax with all parties both internally and externally.
• Review customer profiles and product usage reports.
• Expedite customer orders with production and delivery schedules.
• Involved with ability to troubleshoot unexpected problems by coordinating efforts among all related departments to ensure complete customer satisfaction.
• Utilizes IT systems proficiently as well as office productivity software.
• Generally considered a principal customer contact.
• Maintain core products knowledge.
• Perform other related duties as assigned.

• High School Diploma / GED required. Some college preferred
• 2-5 years of previous experience in a Customer Service position; specifically, in a corrugated environment.
• Knowledge of Sage and Kiwi
• Ability to manage work load with various distractions
• Position requires availability Monday-Friday, first shift
• Must have a high sense of urgency while managing multiple projects
• Candidate must have a general inquisitiveness, strong desire to learn, and high problem solving aptitude
• Strong organizational and project management skills with attention to detail.
• Excellent oral/written communication skills, excellent customer relation skills, and well-developed presentation skills.