Customer Service Specialist

Support Specialist | Frederick, MD | Fully Onsite | Hybrid | $17/hour

A leading retail and consumer products company is looking for a friendly, motivated Customer Service Specialist to be the face of their customer experience team. If you love helping people, thrive in a fast-paced environment, and have a passion for consumer products, this could be the perfect fit for you! Must have flexibility to work remotely on Saturdays as needed.

• Assist customers with product inquiries, order updates, returns, and general support
• Provide knowledgeable product recommendations and guidance on a wide range of offerings
• Process orders, exchanges, and account updates accurately and efficiently
• Maintain detailed records of customer interactions and follow-up actions
• Stay up to date on new products, promotions, and company offerings
• Support daily operational and administrative tasks as needed

• Previous customer service, retail, or support experience preferred
• Strong communication and interpersonal skills
• Comfortable in a high-volume, customer-facing environment
• Detail-oriented with strong problem-solving abilities
• Reliable, professional, and a true team player
• Bilingual in Spanish strongly preferred

We recommend keeping your profile up to date and gathering professional references early in your job search. Work Grades is a free tool you can use to collect, manage, and share your references with us or with any other prospective employers. Get ahead by preparing your references early: