Learning Assistant : Library​/Learning Commons

Position: Learning Assistant I: Library/Learning Commons

Position Summary

The Learning Assistant I provides high quality customer service to students, faculty, and the public in the Learning Commons and Library. Responsibilities include answering questions related to Learning Commons services and resources, assisting with technology, monitoring the Learning Commons desk, and supporting all Learning Commons, Learning Center, and Library processes. This position has the ability to use varying styles and approaches that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace.

Essential

Duties And Responsibilities

• Assist with front desk coverage, welcome patrons (students, faculty, staff, community members), and refer them to appropriate services.
• Assist students with finding and checking out Library materials (books, course reserves) and signing in to the Tutoring & Writing Center.
• Assist with answering questions related to printing/scanning documents and using computer applications, including Microsoft Office, the internet, Blackboard, and file operations.
• Assist with the daily maintenance and cleaning.
• Perform clerical duties, including answering phones, making copies, inputing data, filing, restocking office supplies and printers, re-shelving books, and other assigned tasks.
• Assist with preparation and updating of library and learning center materials, including fliers, digital audio/video, and handouts.
• Perform other duties as assigned.

Required

Minimum Qualifications

• High School Diploma
• College-level course completion with a grade of B or greater
• Prior employment, volunteer or internship experience

Desired Qualifications

• Experience in Microsoft Office suite and Blackboard Learn
• Experience providing customer service
• Understanding of Frederick Community College systems and resources
• Ability to interact positively and respectfully with a diverse population
• Ability to maintain a helpful, professional demeanor in a busy learning environment
• Evidence of dependability, punctuality, organizational skills, and good study skills

Work Schedule

Hours will shift per Learning Commons schedule

Full/Part Time

Part Time

Telework Eligible?

No

Essential Personnel?

No

Special Instructions To Applicants

All applications and required documents must be submitted online. Mail, e‑mail, or fax submissions will not be accepted. Cover letters may be addressed to the Search Committee and should briefly address your qualifications as related to the requirements of this position.

FCC offers a generous benefits package which includes medical insurance, dental and vision plans, waiver of FCC tuition for employee and eligible dependents, tuition reimbursement, generous leave benefits, retirement plans, and more!

Non-Discrimination Statement

Frederick Community College is committed to the principles of equal opportunity and strictly prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment.

Seniority level

Entry level

Employment type

Part-time

Job function

Administrative

Industries

Online Audio and Video Media

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