Registration and Intake Support Specialist

Registration and Intake Support Specialist

Position Summary: This position supports the Adult Education & ESOL programs and is responsible for intake, assessment, registration, and enrollment of learners. This position provides student support from the time of application through enrollment and one year post exit. The Adult Education & ESOL Registration and Intake Specialist demonstrates sensitivity to and understanding of community college students’ diverse academic, socioeconomic, cultural, disability, and racial/ethnic background and may use varying styles and approaches that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace.

• Respond to student information requests and inquiries via telephone, email, text, chat, and face-to-face.
• Assist students in completing paper and online forms.
• Assist students with class registration process.
• Resolve issues and instruct students through various self-service systems, including but not limited to People Soft, myFCC, email, and Lumens.
• Prepare and enter data into system to support overall check-in process.
• Other duties as assigned.

• Associate’s degree.
• Ability to converse in a language other than English (Spanish preferred).
• Two (2) years of experience in Education, Human Services, or other student support roles.
• Working knowledge of Microsoft Office Suite.

• Excellent interpersonal, written communication, and customer service skills.
• Experience with a post-secondary higher education environment.
• Experience working with diverse populations.

Hours will shift per Adult Ed & ESOL registration cycle. To include daytime, evening, & Saturdays.

All applications and required documents must be submitted online. Mail, e‑mail, or fax submissions will not be accepted. Cover letters may be addressed to the Search Committee and should briefly address your qualifications as related to the requirements of this position.

Frederick Community College prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Frederick Community College, an equal opportunity employer, values engagement and belonging for students and staff and encourages members from historically under-represented groups to apply.