Bilingual Accounts Collection Specialist

Are you a problem-solver who enjoys helping customers find solutions? Do you believe in the power of music to bring people together and inspire future generations? Join an organization dedicated to filling the world with music while offering opportunities for professional growth.

We are seeking a Bilingual Accounts Collection Specialist (Spanish/English) to join our Corporate team in Frederick, MD. This role is responsible for managing delinquent accounts, resolving outstanding balances, and providing clear, professional communication to a diverse customer base. The ideal candidate is detail-oriented, customer-focused, and eager to grow within a fast-paced, expanding organization.

• Contact customers regarding past-due accounts to identify reasons for delinquency and negotiate resolutions in both English and Spanish
• Clearly explain company policies, procedures, and rental contract terms
• Utilize skip-tracing tools and internal systems to locate customers and collect outstanding balances
• Accurately document collection activities and maintain detailed account records
• Collaborate with internal teams to resolve account issues while maintaining positive customer relationships

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day.

Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

• Minimum of 1 year of experience in collections, accounts receivable, or a related field
• High School Diploma or equivalent
• Bilingual proficiency in English and Spanish (verbal and written)

This position offers an opportunity to contribute to a mission-driven organization while building valuable financial and communication skills in a supportive, growth-oriented environment.

For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

• Medical
• Dental
• Vision
• 401K plus company match
• mental health support
• paid sick/holiday/vacation time
• employee discount program
• tuition reimbursement options

Pay Rate:$/hr + commission depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any…