WP-Reservationist

WP-8-1 Reservationist# WP-8-1 Reservationist Wisp - McHenry, MD 21541## Overview Salary Range $17.00 - $17.00 Commission## Description

Position Summary:

Reserve lodging and various activities for Wisp Resort and other affiliated activities in a way that positively affects the guest’s perception or visit experience.  Central Reservationists are the first contact most guests will have with the Resort, so they need to be friendly and outgoing, enjoy working with the public with good communication skills and able to deal with all types of personalities.  

Requires a high level of attention to detail.

Essential Duties & Responsibilities *:
** Wisp Resort is a four-season ski, golf and recreational destination resort.  Because of the nature of the resort business, employees may be asked to perform other duties outside of the job description.  Also, hours of operation are 24/7 including weekends and holidays.
* Specific

Duties & Responsibilities:

Level 1 – NE01
Employee Initials
Manager Initials      
* Process reservations, modifications and cancellations within the allowable policies for a multitude of entities: children’s programs, private ski/snowboard lessons, snow tubing/combo packages, escape games, Mountain Park activities, manages all online orders and other special events.
* Complete knowledge of all the categories responsible for, and pursue development of skills and knowledge necessary for effective performance of the job.
* Maintain and update Resort information in all departments to ensure accurate responses to guest questions.  Communicate verbally and through email between guests and relevant staff.
* Use of various computer programs:
Siriusware Point of Sale, NAVIS, Microsoft Word, Excel, Microsoft Access and Microsoft Outlook.
* Manage the telephone system and answering high volume of calls in a professional and timely manner.
* Operation of a variety of standard office machines.
* Knowledge of local area.

Specific

Duties & Responsibilities:

Level 2 – NE02       Employee Initials
Manager Initials      
* All duties of a Level 1 Central Reservations Agent.
* Process reservations, modifications and cancellations within the allowable policies for hotel rooms, lodging packages that include activities and group blocks, golf tee times, Adventure Sports Center International (ASCI) whitewater rafting/hiking/etc activities.
* Use of computer programs Agylisis, and Ezlinks Golf Program.

Specific

Duties & Responsibilities:

Level 3 – NE03       Employee Initials
Manager Initials      
* All duties of a Level 1 and Level 2 Central Reservations Agent.
* Increased accountability (team/crew), possesses required knowledge/skills.

Specific

Duties & Responsibilities:

Level 4 – NE04       Employee Initials
Manager Initials      
* All duties of a Level 1, Level 2, and Level 3 Central Reservations Agent.
* Assists Central Reservations Manager in training of new staff.
* Works well independently, fully implements required knowledge/skills.## Qualifications##

Qualifications:

* Successful execution of this job requires an individual to satisfactorily perform each essential duty.  The requirements listed below are representative of the knowledge, skill, and/or ability required.
* Education and/or

Experience:

* High School diploma or equivalent, unless company sees capability without minimum education requirement
* Previous call center atmosphere experience preferred## ## ## Language

Skills:

* Basic English
* Must possess excellent communication and interpersonal skills## ## Mathematical

Skills:

* Basic Math## Certificates, Licenses, Registrations:
* Seasonal - No specialized training or certifications are required
* Year Round – NAVIS Certification## Physical Demands:
* The physical demands described here are representative of those that must…