Emergency Communication Specialist

Non-exempt (compensatory and/or overtime eligible; additional compensation to include $3.00/hour shift differential for shifts 4pm - 8 am, and professional development training opportunities); full-time; 40 hours per week; varying schedule; rotating shifts; full-benefits

NOTE:

This full-time recruitment process will create an active eligibility list to allow Frederick County Government the opportunity to fill current and upcoming vacancies.

This skilled position is responsible for the receipt and processing of emergency and non-emergency calls for public safety services, timely and accurate deployment of appropriate public safety personnel and apparatus to the location of emergencies. Training and supervision are received from the Department of Emergency Communications (DEC) Manager or Emergency Communications Specialist IV with oversight from a DEC Administrator, Assistant Director, and/or the Director.

Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.

• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
• Employee Health Center with no or low-cost primary and urgent care
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
• County and Employee funded Defined Benefit Pension Plan
  • Vesting after 5 years of service
  • Additional service credit for eligible previous public service, military service, etc.
• Work/Life balance programs include:
  Employee Assistance Program and Employee Wellness Program
• Generous Tuition Reimbursement Program
• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan

NOTE:

Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year.

For more information, visit our benefits page on the Frederick County Government job opportunities webpage.

• Receive and process incoming calls of emergency, non-emergency, informational and business nature
• Utilizing a protocol based call processing systems obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resources
• Provide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Lignance Services
• Communicate with EMS, Fire-Rescue, Lignance and affiliated agencies personnel and equipment
• Monitor incidents and situational developments to coordinate the utilization of essential services and resources
• Monitor incidents and situational developments for requests or instructions regarding the dispatch of additional apparatus, equipment, or personnel
• Comprehend and execute instructions communicated by supervisors, field personnel, officers, officials, or incident commanders
• Dispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and procedures
• Alert other jurisdictions when necessary
• Operate computer aided dispatch (CAD) system and other computer software products
• Maintain computerized and manual records
• Relay information to appropriate…