Director of Operations - Surgical & Specialty Care - Medical Group

Director of Operations - Surgical & Specialty Care - Frederick Health Medical Group

Job Category
: MGNT/PROF

Requisition Number
: DIREC
011492

• Posted :
  December 17, 2025
• Full-Time

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The Director of Medical Group Operations will provide administrative oversight and direction of Medical Group practice operations including but not limited to directing and overseeing operational policies, objectives, and initiatives of the Frederick Health Medical Group. The position is responsible for developing strategic growth initiatives, assuring the provision of quality care and strong financial performance of all Medical Group operations.

Supports the Mission of Frederick Health and complies with the Standards of Behavior.

• Works in partnership with the Medical Directors for the overall clinical and operations oversight
• Maintains a patient-centered medical neighborhood, safety first environment
• Ensures the provision of services that are consistent with the mission and goals of the organization and meet or exceed national standards for quality, service and staffing
• Ensures compliance with all regulatory requirements and exceeds all external license and accreditation requirements
• Advocates for the efficient, effective, safe and compassionate nursing care based on current standards of practice.
• Promotes shared decision-making and professional autonomy by providing clinical input for decisions.
• Plans, develops, implements, and evaluates the clinical and administrative operations
• Manages by key performance metrics including:
• Volume levels and net margin projections are achieved
• Clinical program growth meets/exceeds plan
• Internal referral targets are met
• Provider recruitment goals are met
• Patient satisfaction score goals are met
• Contributes to ongoing assessment of future needs based on market information, past performance, and emerging trends
• Works as a dyad with the Medical Directors and effectively develops partnerships with physicians and other care providers to plan, support and evaluate care and outcomes that result in a positive impact for the Total Cost of Care of our Community
• Collaborates with other FH departments to ensure goals are met. For example:
• • Senior leadership for ongoing direction
  • Clinical departments of pharmacy, lab, imaging, housekeeping, etc.
  • Marketing to review market research, trends and develop appropriate actions
  • Development to support fundraising efforts
  • Hospice to provide excellence in response and service coordination
  • Human Resources to coordinate all HR support, policies and practices, professional growth, and educational enrichment programs
• Utilizes current research findings for the establishment of standards, practices, and patient care models in the organization
• Creates a culture of inter-professional teamwork to identify appropriate quality initiatives, metrics, and goals
• Ensures achievement of clinical goals and implements action plans to improve performance as needed
• Effectively uses professional and organizational best practices to ensure the delivery of quality patient care.
• Facilitates the use of resources by clinical staff such as expanded RN roles.
• Provides expertise in ambulatory care and acts as a “pathfinder” in the identification and development of quality patient care delivery.
• Plans, develops, and directs the implementation of department or specialty care area projects or programs.
• Directs the development, standardization, implementation of physician and nursing protocols, policies, and procedures for patient care delivery.
• Participates with leaders from management, medical staff, and clinical areas in planning, promoting, and conducting performance improvement activities
• Throughout the practices, supports and implements employee engagement best practices
• Creates an environment in which others are setting expectations and holding one another accountable
• Ensures that care delivery systems are consistent with needs of customers and address emerging trends
• Participates with other members of the administrative team in developing, implementing, and evaluating strategic planning for the Medical Group. Identifies and acts on opportunities to enhance strategic business growth
• Provides counsel to the Executive Team in matters of patient care and business issues
• In collaboration with the Medical Executive, acts as a spokesperson and interpreter to the medical and support staff in executing staff policies in day-to-day management
• Collaborates with Human Resources to ensure effective recruiting, compensation, staff development, policies, and procedures to provide qualified employees to meet the organization’s needs and to retain qualified staff
• Participates in cross-departmental decision making and represents FHMG in FH based leadership meetings
• Promotes a culture that fosters an environment of professionalism, service excellence, and strong employee engagement
• Models ethical and compliant behavior. Installs internal controls and requires compliance with all laws and…