Recruiter​/Home Care Client Care Coordinator

Full Time
• Frederick

Do you love puzzles? Enjoy interacting with a diverse population and have a passion for Senior Care?

Assisting Hands is seeking a Client Care Coordinator to manage client schedules, provide customer service, and assist with Caregiver retention. Client Care Coordinators work closely with Caregivers and Clients to ensure consistent care provision to Seniors in the Frederick, Carroll & Washington County areas. The Client Care Coordinator will be heavily involved in the recruiting process of certified caregivers who can deliver quality care to our clients.

Education & Experience

· 1+ years of prior scheduling experience

· Knowledge of Home Care Industry: a big plus

· CNA in good standing preferred

· High School Diploma/GED (Required), Associates or Bachelors (Preferred)

· Proficiency in Microsoft Office (Outlook, Word, Excel & PowerPoint)

· Will need to master additional software including Axis Care

Qualifications: Excellent customer service and communication skills, Problem-solving skills, Tech-savvy, Analytical skills, have the ability to build a good easy-going rapport with direct care staff, attention to detail, must be able to multi-task, function well under pressure, be patient, flexible, adaptable and be a team player. Must be a good problem solver and able to work independently.

Primary Duties:

· Schedule shifts by matching caregiver qualifications and availability to the client's needs.

· Serves as the point of contact for clients, caregivers and case managers

· Manages new client onboarding including data input of all paperwork from the assessment. Inputs all data for potential, new and current clients, in a specified time frame.

· Promptly handles/resolves caregiver issues, problems, and arranges for substitute/back-up coverage as necessary.

· Resolve caregiver issues, problems, and scheduling changes.

· Provide information about services to prospective clients.

· Responsible for maintaining client files and keeping them up to date.

· Participates in the 'manager on-call' rotation and handles all client, caregiver, intake, and scheduling issues that occur during that time.

· Coordinating the full cycle recruitment process (screening through on-boarding)

· Determining applicant qualifications by interviewing applicants; analyzing responses, verify references, and comparing qualifications to job requirements

· Execute outbound calls to applicants and effectively build a strong talent pipeline

· Participates in community activities as directed.

Compensation: $19.00 - $20.00 per hour

At

Assisting Hands Home Care, serving Carroll, Frederick & Washington Counties in Maryland, we focus on ensuring all of our clients have the highest quality, personalized care and can achieve the goal to live their retirement years where they want to or the ability to Age in Place.

Our unparalleled reputation of quality home care covers a broad spectrum of services ranging from aging care for the elderly, post-surgery care, transitional care from a hospital or rehab, to post-maternity care for those mothers who need care after the birth of their child.

Aside from the company’s mission for quality home care and passion for the value of family, one of the other reasons that Assisting Hands has provided such exceptional care to their clients is due to their high standards for hiring.

According to the company’s Co-Owner and Director of Nursing (DON), Jodee Rudy, Assisting Hands Home Care believes that our Caregivers are the Ambassadors of the company. “We hire caregivers that first and foremost align with our company’s core values of "Accountability, Creativity, Integrity, Compassion, & Kindness". Jodee went on to explain that we only hire Certified Nursing Assistants (CNA), the best of the best, who once the interview process of hiring is completed, become Employees and Family of Assisting Hands.

Assisting Hands Home Care and their employees believe that there is value to offering dependable care and compassion to those in need which is witnessed daily by both the staff and the clients. No matter what service is being provided, from light housekeeping and making meals to helping with bathing and grooming needs,…