Patient Financial Services Representative M-F

Job Summary

Supports and is responsible for incorporating the Frederick Health (FH) mission, vision, core values and customer service philosophy into job performance and adheres to the FH Compliance Program, including following all requirements and the FH Standards of Behavior.

• Examines denied and underpaid claims to determine reasons for discrepancies
• Communicates directly with payers to follow up on outstanding claims, resolve payment variances, and achieve timely reimbursement
• Provides payers with specific reasons for suspected underpayments and analyzes denial reasons given by payers
• Works with management to identify, trend, and address root causes of denials; helps pinpoint strategies for reducing A/R
• Mains a thorough understanding of federal and state regulations, as well as specific payer requirements and explanations of benefits, to identify and report billing compliance issues and payer discrepancies
• Updates and maintains accurate files on each payer, including contact names, addresses, phone numbers, and other pertinent information; thoroughly documents all interactions with payers
• Effectively handles all communications, including telephone and email, from payers and departments within the business office
• Utilizes payer scorecards, identifies high-risk accounts, and prioritizes follow-up efforts
• Participates in continuous quality improvement efforts on an ongoing basis, establishing goals with supervisors and tracking progress
• Demonstrates initiative and resourcefulness by making recommendations and communicating trends and issues to management
• Understands and maintains compliance with HIPAA guidelines when handling patient information
• Receives and processes all types of patient payments by properly documenting and entering transactions into the system; posts payment promptly
• Prepares individual bank deposits accurately and in a timely manner; checks with the bank for any direct deposits
• Prepares, posts, and processes payment batches; posts denials, contractual adjustments, and guarantor payments within payment batches; ensures all payment batches are balanced
• Reconciles cash receipts and patient accounts
• Investigates the source of unidentified payments to ensure they are applied to appropriate accounts
• Identifies and examines underpayments to determine if additional payment can be pursued; follows up with payers and patients accordingly
• Identifies and examines unapplied credits and other over payments to determine if a refund is necessary; issues refunds promptly as appropriate
• Records appropriate, up-to-date notes in patient accounts, and provides insurance collectors accounts for follow-up
• Makes copies of all necessary EOBs for insurance carriers
• Analyzes EOB information, including co-pays, deductibles, co-insurance, contractual adjustments, denials, and more to verify accuracy of patient balances
• Reconciles shortages on both paper and electronic EOBs to determine proper allowance and correct write-off
• Transfers balances to self-pay or secondary insurance
• Handles telephone questions and concerns from customers; ensures complaints and inquiries are recorded and reported to management
• Utilizes the safe to deposit large bills and sums of money from the cash drawer; keeps minimum allowable amount in drawer at all times
• Balances cash register/box daily or as instructed
• Demonstrates exceptional guest relations by promptly answering phone calls and answering patient questions
• Complies with all organizational policies regarding ethical business practices
• Performs other duties as assigned

• Strong analytics, communication and organization skills and 40 wpm typing speed are required.

• High School diploma or GED is required.
• One year of experience working in a hospital or physician collections/centralized billing function is preferred.

Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:
Performance of job does not require patient contact

Sedentary - Light Work - Lifting up to 15 pounds on an…