Director, Infrastructure

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At Legal & General America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live. As a recognized market leader of term life insurance, we’re working to transform our business through innovation and technology to provide products and solutions that help American families secure their financial futures. We are a future‑focused company that works with pace and energy to reach our goals and challenges ourselves to achieve more.

We strive to create a unique environment where balance between work and life is possible, and where employee passion, dedication and hard work are supported by career development opportunities, benefits, and employee activities.

• Systems Administration
• Systems Engineering
• Virtualization Engineering
• Storage Management
• Network Engineering
• Data Center Engineering

• Ensure infrastructure solutions are compliant with corporate policies/standards and state regulations; stay abreast of new policies/regulations to plan and budget compliance ahead of time frames.
• Collaborate closely with the cyber security team to maintain a strong cyber posture and a cyber‑aware culture.
• Earn trust by providing consistent service delivery, regular reporting, transparency, and handling escalations promptly.
• Plan, prioritize, assign, supervise, and review the work of assigned staff performing a variety of work activities.
• Develop SLAs/OKR’s to meet business expectations, identify gaps between capability and expectations, remediate those gaps, and continually measure for compliance.
• Maintain a high standard of service performance by managing teams to adhere to appropriate policies and procedures.
• Effectively manage vendors and their relationships in compliance with LGA’s Vendor Management Policy and Program Procedures; ensure commercial, contractual, and performance obligations are adhered to and maximized.
• Assess and manage infrastructure risks; report risks to senior management along with mitigation recommendations.
• Architect, build, and maintain best‑in‑class hosting environments for enterprise applications.
• Maintain hardware/software asset management, including inventory, life‑cycle management, and related documentation.
• Ensure database server performance and stability through monitoring, optimization, and disaster recovery planning.
• Work with IT senior leadership on service portfolio and governance required to prioritize resources, including budget, and validate technical debt remediation with stakeholders.
• Self‑starter who self‑assesses and solicits feedback from others to improve performance.
• Research new technologies, make recommendations to senior management, forecast future needs/capacity, and participate in strategic planning of systems, security, and business continuity requirements that are scalable to meet growth expectations.
• Provide guidance and career mentoring to staff; identify role progression and suggest training and certification goals; hold regular one‑on‑one meetings with staff to stay abreast of issues and provide feedback.
• Direct team assignments and work plan for a team of 10‑15 staff; provide clarity on team project priorities and empower the team to deliver solutions using Agile Scrum methodologies that continually improve effectiveness and deliver value to the business; hold regular team meetings to ensure open communication.
• Develop and manage infrastructure budget; perform comprehensive budget planning to ensure business infrastructure needs are considered; manage costs to the agreed annual budget.

• BS in Computer Science or equivalent.

• MSCE, MCP, MOS, CCNA, CCDA, CISSP, CISM, ITIL, COBIT, etc.

• Senior to Advanced level (5+ years of leadership experience, 15+ years of infrastructure experience, 5+ years of people management experience).
• 3+ years’ experience of public cloud like Azure, AWS.
• Proven stakeholder management experience at all levels.
• Exhibits strong leadership capabilities and emotional intelligence skills, and is a proven, results‑oriented individual focused on delivering customer…