Lead Service Developer

At Oshkosh, we build, serve and protect people and communities around the world by designing and manufacturing some of the toughest specialty trucks and access equipment. We employ over 18,000 team members all united by a common purpose. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day.

As a Service Now Lead Developer, you will serve as a technical leader within our Digital Technology team, responsible for the architecture and development of solutions and optimization of our Service Now platform. You will collaborate closely with business stakeholders and technical teams to design and deliver scalable, secure, and efficient solutions aligned with enterprise strategies and business goals.

Additional responsibilities include driving process improvement, innovation, and building a culture based on the DT Competencies of customer obsession, agility, results, and entrepreneurship as well as the Oshkosh leadership traits.

This position follows Oshkosh Corporation’s hybrid work model, with three days in-office
and
two days remote each week.

The preferred location for this role is at our Global Headquarters in Oshkosh, WI
, with relocation assistance available for candidates who are not local.

However, we are also open to candidates based out of the following U.S. office locations:

• Frederick, MD
• McConnellsburg, PA

• Lead the design, development, and implementation of Service Now solutions tailored to business requirements.
• Drive platform enhancements through Service Now upgrades and new feature implementations, including participation in semi-annual upgrades.
• Advanced knowledge of Service Now modules like ITAM, ITOM to drive best practices and efficiencies.
• Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution.
• Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
• Advanced experience with SDLC or Agile methodologies, ensuring on-time, within-budget delivery.
• Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
• Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.
• Ensure platform performance, data quality, and compliance with security standards.
• Lead special projects and work streams within the ecosystem to drive business process optimization and ROI.
• Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and APIs standards.
• Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovation.
• Function as an agent for change in the process optimization and strategic planning for technology and business innovation.

• Five (5) or more years of Service Now development or implementation experience.
• ITIL, COBIT, financial planning, budgeting, business acumen.
• Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking.

• Bachelors degree in Computer Science, Information Technology or related field.
• 7+ years of experience managing enterprise IT platforms, including Service Now and/or integrations platforms like Boomi.
• Proven experience leading Service Now Implementations and custom development.
• Knowledge of ITIL, Dev Ops, and Agile Methodologies.
• Experience in AI/ML driven automation and self service solutions.

Pay Range: $ - $

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a…