ServiceNow Lead Developer

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

As a Service Now Lead Developer
, you will serve as a senior technical expert within the Digital Technology team, responsible for hands‑on development, end‑to‑end implementation, and strategic optimization of our mature Service Now platform. This role requires a proactive, solution‑oriented mindset—someone who can go beyond order‑taking to identify opportunities, propose improvements, and deliver impactful solutions aligned with enterprise strategies and business goals.

• Design, develop, and implement Service Now solutions tailored to business requirements.
• Own full lifecycle delivery: BA work, development, testing, deployment, and post‑implementation support.

• Drive platform enhancements through upgrades and new feature implementations, including semi‑annual upgrades.
• Understand and manage customizations and configurations within a mature Service Now environment.

• Identify opportunities for automation, AI‑driven workflows, and self‑service capabilities (e.g., Virtual Agents).
• Partner with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
• Collaborate with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.

• Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
• Ensure platform performance, data quality, and compliance with security standards.

• Participate in upcoming initiatives such as Software Asset Management deployment and self‑service automation for help desk
  .
• Work directly with business teams (no separate BA team) to gather requirements and deliver solutions.
• Educate and present design impacts and innovation to stakeholders.

• 5+ years of Service Now development or implementation experience (hands‑on coding required).
• Strong experience with ITSM, ITOM, and Project Portfolio Management (SPM).
• Advanced knowledge of SDLC or Agile methodologies.
• Excellent communication, stakeholder alignment, and problem‑solving skills.
• Ability to work in a hybrid onsite environment and collaborate across virtual teams.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 7+ years managing enterprise IT platforms, including Service Now and/or integration platforms like Boomi.
• Proven experience leading Service Now implementations and custom development.
• Experience with AI/ML‑driven automation and self‑service solutions.
• Familiarity with ITIL, Dev Ops, and Agile methodologies.

• Mid‑Senior level

• Full‑time

• Defense and Space Manufacturing

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave
• Tuition assistance
• Disability insurance