Network Deployment Technician IV, DCC Communities

Amazon Web Services (AWS) is looking for a Network Technician to join our growing team within infrastructure operations. You will work in a dynamic environment to drive the stability and sustainability of our next‑generation networks and assist in the development of innovative ways to automate and scale our network.

The position’s responsibilities include capacity scaling support of several data center locations and day‑to‑day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Scaling Leadership and Technical Program Managers. You will leverage your experience supporting large‑scale, enterprise‑class networks as well as network implementation and troubleshooting.

As a Network Deployment Build Lead I, you will work in a fast‑paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of Amazon Web Services’ vast network infrastructure, Network Technicians establish and follow best practices and refine operational procedures.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• Build out first level router‑aggregates, build the console network for new rooms, and support network scaling projects
• Any physical requirements are expectations with reasonable accommodations
• Manage work and priorities through ticketing system and workflows to complete customer requests and projects
• Collaboration with various stakeholders to remove project obstacles
• Troubleshoot networking, routing and inter‑connectivity issues, including troubleshooting of network device configuration and low‑level application interaction
• Up to 60% travel within geographical work area is required. Some travel outside traditional work area may be requested, including internationally
• Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords
• Specifying power and cooling requirements and ensuring hardware racking/stacking completed for new equipment
• Participate in the migration, basic configuration and rollout of new or upgraded hardware
• Moving and lifting computer equipment up to 50 lbs

Our Team Has Three Primary Tasks

• Providing the first level networking devices to serve our customer racks entails various tasks (the name of the game is efficiency):
  You will track network rack intake and delivery; work with various onsite teams to request for rack space, power, and cooling for network racks. And then partner with network engineers to ensure all configurations are ready. You'll also be working on link and device troubleshooting within a certain Service‑Level Agreement.
• There is also console builds (and room builds) that are really exciting. You'll be exposed to more teams whose goal is to provide more space and capacity for customer racks.
• Work with ‑Scaling peers to build higher‑level networking devices.

Our N. Virginia Region is expanding into an Maryland, and we are very excited to expand our team with dedicated Infrastructure Deployment Technicians to help our scaling our network and server capacity. This team covers the Frederick, MD region. There may be travel…