Deployment Support Engineer - MainSpring - Career Page

Type:

Full time, Mon-Fri

Salary:$45,000-$50,000 annually

Clearance Required:

None

Job Summary

The Deployment Support Engineer for the Integration team plans and supports new system installations, software and hardware upgrades, and other onsite services. They are the first point of contact for users who require support for their PCs, laptops, and mobile devices. The role is largely based on working independently at client sites; therefore, excellent interpersonal communication and time/project management skills are critical for customer satisfaction, as well as for individual and organizational success.

Essential Duties and Responsibilities

Travel to client sites in the DC-MD-VA metro area to deploy new workstations or software installations for a variety of clients

Serve as a consultant providing baseline machine training to end users

Plan and manage a variety of projects to ensure that they are completed timely and accurately

Serve as an escalation point for onsite and emergency support requests

Qualifications

Minimum 1 year of hands-on experience implementing and supporting Microsoft Windows client operating systems

Working knowledge of Microsoft Office applications.

Basic experience with Office 365 administration and support

Hands-on experience configuring desktop and laptop hardware (installing RAM, replacing batteries, etc).

Excellent communication and customer service skills

Must have reliable transportation and clean driving record

Microsoft and other technical certifications are a plus

Experience with Connect Wise Manage and Connect Wise Automate a plus

Physical Demands

While performing the duties of this job, the employee must be able to talk, listen and speak clearly on the telephone. Close vision is required to work on the computer for long periods of time each day.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, and phones. The noise level in the work environment is usually moderate. This job requires regular travel in Maryland, Virginia, and Washington, DC.

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

About Main Spring

Main Spring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian’s 50 Great Places to Work and countless awardsfor employee programs, growth and innovation.

• Medical, Dental and Vision coverage for employee and family
• 401k + company matched contributions 4% match on 5% contribution – Employee contribute on the 1st day of the month after 30 days;
  Company contributes on the first day of the quarter after 1 year – no vesting period!
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)
• Health Reimbursement Account (HRA) w/ medical coverage
• 7 Paid Holidays + 1 Floating Holiday
• Paid Time Off (PTO)
• Tuition Reimbursement Program
• Employee Assistance Program
• Employee Referral Program
• Dynamic Recognition and Rewards
• Work with Industry-Leading Talent
• Promotion and Advancement Tracks

Founded in 1993, Main Spring is headquartered in Frederick, Maryland and supports a wide range of clients including businesses, non-profits and government agencies.

Like our clients, people tend to stay  you think you’re a match, let’s connect.

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