Technical Support Specialist​/Systems Engineer - MainSpring - Career Page

Job Location:
Remote

Type: Full Time;
Mon-Fri (EST)

Start Date: Immediately

Salary Range: $65,000-$75,000 annually

Clearance Required: None

The Systems Engineer for the Integration team is responsible for the upkeep, configuration and reliable operation of individual and multi-user computers for both internal and client users. The position requires someone who possess a positive, energetic attitude with a zeal for learning new technologies and tackling unfamiliar issues. They will also be able to work independently and in a fast paced environment.

Primary Roles and Responsibilities:

• Respond to service requests submitted to our managed services department
• Resolve various server, desktop and network level issues
• Communicate with clients, keeping them informed on the progress of their service request and notifying them of impending changes or agree outages
• Plan, execute and deploy workstation, server and cloud solutions
• Provide VoIP support, firewall management, virus/malware cleanup and end user help desk support

Job Requirements and Qualifications:

• Minimum of 4 years’ experience in IT with excellent customer service background and strong interpersonal communications skills
• Hands-on experience with Windows Server 2012and above including Small Business Server (SBS) and Business Essentials.
• Configure and troubleshoot Windows 8, Windows 10 and Mac OS X.
• Knowledge and experience with virtual environments to include VMware, Hyper-V, Azure and AWS
• E xperience administering Microsoft Office
  365
• Working knowledge of firewall technologies, specifically Sonic
  
  WALL, Ubiquiti and pf Sense
• Ability to manage outside vendors to resolve client service requests
• Ability to troubleshoot computer and peripheral hardware issues
• Effective multi-tasking skills and ability to succeed in up-tempo work environments and meet deadlines
• Versatility to adapt and research new ideas and methods, and demonstrated ability to analyze problems and make decisions
• Experience working withina managed service provider environment
• Experience working with Connect Wise Automate and Connect Wise Manage a plus

About Main Spring

Main Spring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian’s 50 Great Places to Work and countless awards for employee programs, growth and innovation.

• Medical, Dental and Vision coverage for employee and family
• 401k + company matched contributions 4% match on 5% contribution – Employee contribute on the 1st day of the month after 30 days;
  Company contributes on the first day of the quarter after 1 year – no vesting period!
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)
• Health Reimbursement Account (HRA) w/ medical coverage
• 7 Paid Holidays + 1 Floating Holiday
• Paid Time Off (PTO)
• Tuition Reimbursement Program
• Employee Assistance Program
• Employee Referral Program
• Dynamic Recognition and Rewards
• Work with Industry-Leading Talent
• Promotion and Advancement Tracks

Founded in 1993, Main Spring is headquartered in Frederick, Maryland. The firm supports a wide range of clients including businesses, non-profits and government agencies such as the Department of Defense.

Like our clients, people tend to stay  you think you’re a match, let’s connect.

Do you have 4 years of experience in IT with a customer service background?*

Yes No

Do you have 4 years experience with Windows Server 2012 and above?*

Yes No

Do you have 4 years of experience with Microsoft Office 365?*

Yes No

Have you worked in a Managed Service Provider (MSP) environment?*

Do you have Tier2-Tier3 level experience with AD, DNS, DFS, GP/GPP, & IIS?*

Yes No

Do you hold current IT certifications (Microsoft, CompTIA, Cisco, etc.)?*

Yes No

Do you have hands on experience with Connect Wise RMM or Connect Wise Manage?*

Yes No

Do you have working experience with Sonic

WALL, pf Sense, Ubiquity Gateway, and Meraki devices?*

Yes No

Do you have hands on experience with Power Shell?*

Yes No

Do you have hands-on experience working within Azure, Intune, and Microsoft 365 Security and Compliance?*

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