Help Desk Support Technician

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Presidio is hiring Help Desk Support Technicians to support our client in Frederick, MD. This hybrid position requires working onsite three days per week.

Our client is implementing an enterprise-wide rollout of Cisco Duo. To accelerate this initiative, Presidio is seeking Help Desk Support professionals with MFA experience to assist on a contractual basis and help achieve the client’s deployment goals.

• At least two years of experience in an IT Support role (Service Desk, Desktop Support etc.).
• Previous experience with Cisco Duo is preferred, but knowledge and familiarity with any Multi-Factor Authentication tool is acceptable (Okta, Secure
  
  ID, Ping etc.).
• Experience providing technical assistance and support related to computer systems, hardware, and software.
• Ability to identify, understand, and solve user issues efficiently.
• Must possess excellent verbal and written communication skills and be able to work in a team environment.

• Duration:
  Four months
• Seniority level:
  Associate
• Employment type:
  
  Contract
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting