Senior Technical Strategic Advisor

Senior Technical Strategic Advisor (Level
3)

Company: Advantage Technology, LLC
Department: Technical Strategic Advisory / Managed Services
Location: Frederick, Maryland
Job Type: Full-Time
Work Arrangement: Frederick Office / Customer-Facing Field Role
Salary Range: $100,000–$150,000 annually, based on qualifications and experience

Job Summary

Advantage Technology is seeking an experienced Senior Technical Strategic Advisor (TSA Level
3) to join our growing Frederick, Maryland team.

This position is ideal for an experienced IT Manager, IT Director, Technology Consultant, or senior IT professional who has spent years overseeing technology environments, supporting business operations, managing technology priorities, and working with technical teams.

We are looking for someone with broad technology knowledge, strong business judgment, excellent communication skills, and the ability to develop trusted relationships with business executives and IT leadership.

As a Senior Technical Strategic Advisor, you will serve as the primary strategic technology advisor for assigned managed services and enterprise customers. You will help customers understand their technology environments, plan future investments, identify risks, and ensure Advantage Technology delivers the services and solutions it has committed to provide.

You do not need to be a subject matter expert in every technology discipline. Advantage has specialized engineering, networking, cybersecurity, cloud, and other technical teams to provide deep technical expertise.

Your responsibility is to understand the customer's overall technology environment, recognize risks and opportunities, ask the right questions, bring in the appropriate specialists, and help customers make informed technology decisions.

This is a strategic, customer-facing technology leadership position—not a traditional sales, help desk, or hands-on engineering role.

Key Responsibilities

Strategic Customer Relationships

• Serve as the primary post-sale strategic technology advisor for assigned managed services and enterprise customers.

• Develop trusted relationships with business owners, CEOs, CFOs, IT Managers, IT Directors, and other executive stakeholders.

• Understand each customer's business operations, technology environment, objectives, challenges, and long-term priorities.

• Conduct regular customer technology reviews, including formal quarterly strategic business reviews.

• Help customers understand their technology needs and make informed decisions about technology investments.

• Coordinate with Advantage's Business Development team to maintain continuity of important customer relationships.

Technology Strategy and Planning

• Develop and maintain technology roadmaps aligned with each customer's business goals.

• Assist customers with annual technology budgets, infrastructure lifecycle planning, and multi-year investment priorities.

• Review customer technology environments involving networks, servers, Microsoft 365, cloud services, cybersecurity, backup systems, and business applications.

• Identify areas where technology improvements could enhance reliability, security, efficiency, productivity, or business operations.

• Recognize technology risks and involve Advantage's subject matter experts for detailed technical assessments and recommendations.

• Work with specialists in cybersecurity, networking, cloud, infrastructure, and other technical disciplines to develop appropriate solutions.

• Help customers evaluate emerging technologies, including AI and automation, based on business needs and practical value.

• Translate technical recommendations into understandable business priorities, budgets, and action plans.

Customer Advocacy and Service Delivery

• Understand the technology services each customer has purchased and the commitments Advantage has made.

• Verify that contracted services are being delivered appropriately and providing the expected value.

• Monitor overall customer satisfaction, technology health, open concerns, and service delivery performance.

• Identify potential service deficiencies, technology risks, or customer concerns before they become larger problems.

• Coordinate with Advantage's service delivery, engineering, cybersecurity, and project teams to address customer needs.

• Follow through on commitments and ensure responsible teams are accountable for resolving identified issues.

• Serve as a trusted advocate for customers within Advantage Technology.

Customer Retention and Growth

• Develop lasting customer relationships built on trust,…