XService Desk Coordinator — SLA & Ticket Triage
Listed on 2026-10-30
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Synergy ECP, headquartered in Columbia, MD, seeks a Ticket Coordinator to join a 24x7 Service Desk. You will monitor queues, prioritize work, and assign tickets to technical resources to meet SLAs and service objectives. Requirements include 2–4 years in customer service or help desk, Linux/Windows administration experience, and ITIL v3 Foundations.
TS/SCI with poly clearance is required for this role. The company offers comprehensive benefits, competitive compensation, paid time off, holidays,
Our team is growing, and we are hiring a 24x7 Service Desk Coordinator — SLA & Ticket Triage in MD, United States.
As a 24x7 Service Desk Coordinator — SLA & Ticket Triage, you will play an important part at Synergy ECP in MD, United States.
We invite applications for the 24x7 Service Desk Coordinator — SLA & Ticket Triage position located in MD, United States.
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