System Administrator Skill Level 2

Required Clearance: Active TS/SCI with Full Scope Polygraph (polygraph must be in scope within the past 7 years)
Hourly Pay Range: $67.24–$84.98

Wyetech is seeking an experienced System Administrator (SA) Level 2 to support the implementation, configuration, operation, troubleshooting, maintenance, and optimization of mission-critical Information Technology (IT) systems in a secure operational environment.

The successful candidate will be responsible for managing IT system infrastructure, maintaining system availability and performance, and providing comprehensive technical support for client/server systems, storage infrastructure, network devices, mobile devices, and associated technologies. This position requires hands-on experience administering UNIX and Windows operating systems, diagnosing and resolving complex technical issues, and supporting day-to-day system operations.

The System Administrator will provide Tier 1 (Help Desk) and Tier 2 (Escalation) technical support, assist users with system access and functionality, and coordinate incident resolution activities. The selected candidate will also support system capacity planning, resource utilization, operating system enhancements, and communication of technical issues to agency management and internal customers.

• Demonstrated experience implementing, configuring, administering, troubleshooting, and maintaining enterprise IT systems.
• Experience managing daily system operations, infrastructure configurations, and associated IT processes.
• Hands-on experience administering UNIX and Windows operating systems.
• Experience installing, loading, configuring, updating, and maintaining operating system software.
• Experience supporting client/server architectures, storage systems, network devices, and related IT infrastructure.
• Experience providing Tier 1 Help Desk support, including problem identification, diagnosis, troubleshooting, and resolution.
• Experience providing Tier 2 escalation support for technical issues requiring advanced troubleshooting.
• Experience assisting users with system access, account-related issues, application functionality, and general IT support.
• Experience monitoring system availability, operational health, performance, and resource utilization.
• Experience diagnosing and resolving operating system, hardware, software, network connectivity, and infrastructure-related issues.
• Experience maintaining system integrity and supporting configuration management activities.
• Experience troubleshooting and configuring network components associated with enterprise IT environments.
• Experience supporting hardware incident dispatch, escalation, and resolution activities.
• Experience implementing operating system enhancements and configuration improvements to increase reliability and performance.
• Experience performing system capacity analysis, resource utilization assessments, and infrastructure planning.
• Experience documenting technical incidents, troubleshooting procedures, corrective actions, and resolution status.
• Experience communicating escalated technical issues and providing status updates to management and internal customers.
• Strong analytical, troubleshooting, technical documentation, communication, and problem-solving skills.
• Ability to manage multiple technical priorities and respond effectively to operational support requirements.
• Active TS/SCI clearance with Full Scope Polygraph, with the polygraph in scope within the past seven (7) years.

IT System Administration and Operations

• Provide support for the implementation, troubleshooting, and maintenance of IT systems.
• Manage daily configuration, administration, and operational activities for enterprise IT infrastructure.
• Maintain system availability, operational stability, and reliability.
• Support client/server systems, storage infrastructure, network devices, mobile devices, and associated technologies.
• Monitor system operations and identify issues affecting system functionality or performance.
• Configure and maintain system services, operating system settings, and infrastructure components.
• Perform routine system maintenance, configuration changes, and software updates.
• Troubleshoot technical issues affecting enterprise infrastructure and operational services.
• Support improvements to system administration procedures and operational processes.

Tier 1 and Tier 2 Technical Support

• Provide Tier 1 Help Desk support, including problem…