Help Desk Technician; On-Site

This is a fully on-site position.

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Provide after-hours support for critical incidents and remote access or telework issues.
• Prepare IT equipment for deployment, relocation, or disposal, following established policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation activities.
• Support diagnostics of network equipment under the direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear, timely documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow established IT service procedures and best practices to ensure quality and compliance.

Oneida Technology Services (OTS) is actively seeking a highly motivated, full-time Tier 2 FSE Journeyman in Frederick, MD
. This is a fully on-site position.

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration.
• Provide after-hours support for critical incidents and remote access or telework issues.
• Prepare IT equipment for deployment, relocation, or disposal, following established policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation activities.
• Support diagnostics of network equipment under the direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear, timely documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow established IT service procedures and best practices to ensure quality and compliance.

Minimum Qualifications:

• High school diploma with 0–2 years of related IT support experience (or equivalent combination of experience).
• Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
• Basic understanding of IT operations & maintenance (O&M) processes.
• Strong customer service, oral and written communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizen
• Ability to obtain and maintain a Public Trust Clearance

Compensation: $20.00/ Hour

• HDI or SDI certification
• CompTIA A+
• ITIL v3 Foundation or ITIL v4

• CompTIA Security+
• CompTIA Network+
• CompTIA Server+
• Microsoft 365 Certified:
  Fundamentals (or equivalent)
• Apple Care Mac Technician, Apple Certified Support Professional, or Apple Certified IT Professional

• 15 Days of Paid Time Off
• 11 Paid Holidays
• 401(k) Retirement Plan with Company Match
• Medical, Dental, and Eye Insurance
• Employee Referral Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program
• Multiple Voluntary Medical Benefits

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide. Our family of companies includes:

• Oneida ESC Group (OESC)
• Oneida Professional Services (OPS)
• Oneida Total…