General Manager

Join to apply for the Future General Manager Opportunities role at Go Ape USA.

Go Ape is seeking proactive and motivated individuals interested in future management positions. Qualified candidates will be contacted when an opening becomes available for their preferred location(s).

Summary/Objective

The General Manager oversees daily operations with a focus on location profitability, staff management, safety, guest experience, and local marketing efforts.

Essential Functions

• Ensure safety standards are met or exceeded through inspections, audits, incident investigations, and risk assessments.
• Achieve financial objectives including revenue and expense targets, and provide feedback to stakeholders.
• Lead and manage staff, optimizing performance within budget.
• Manage local marketing and sales initiatives, including social media, events, partnerships, and regional networking.
• Recruit, hire, train, and develop staff to ensure guest satisfaction and safety standards.
• Manage site operations, staffing, and safety procedures.
• Disseminate corporate policies and establish site-specific practices.
• Maintain course condition and brand standards.
• Support daily operations, including course maintenance, safety briefs, and monitoring participants.
• Perform rescue functions and participate in safety training.
• Share best practices with other managers.
• Conduct safety audits and contribute to staff training.
• Support PPE inspections and identify trends.
• Perform on-call duties and provide ad hoc support.
• Represent the brand in line with organizational values.

Competencies

• Guest/client focus
• Sales and marketing
• Financial management
• Staff management
• Problem solving/analysis
• Time management

Requirements

Education & Experience

• High school diploma or equivalent.
• At least 4 years in a supervisory role or previous Go Ape experience.
• At least 6 years managing operations in related fields or previous Go Ape experience.
• Basic computer skills (Excel, Word, Outlook).

Preferred Education & Experience

• Bachelor’s Degree in relevant fields.
• Experience in high ropes or zip line operations is a plus.

Additional Qualifications

• Must be 18 or older.
• Ability to meet guest participation requirements.
• CPR and First Aid certification.
• Rescue training completion.
• Valid driver’s license, pass MVR check, and have transportation.

Pay Rate:
Commensurate with Experience and location

Status:
Salary

Type:
Full-time

Schedule:

Varies with season, Weekend availability required

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Recreational Facilities