Practice Manager-Surgical Specialists

1562 Opossum town Pike
Frederick, MD 21702, USA

Frederick Health is seeking a full-time Practice Manager to join our Surgical Specialists team Monday to Friday 8am to 4:30pm.

Job Summary

The Practice Manger maintains broad responsibilities for all clinical and administrative functions for the practice and will be responsible for the day to day operations of the practice including practice management, financial, clinical, quality, and administration. The Practice Manager plans, programs, allocates, and assigns duties to the employees and monitors activities and operations to ensure that the practice successfully meets its objectives.

The practice manager is expected to provide qualified recommendations to Leadership and to adhere to the practice’s mission and vision and implement strategic goals at the operational level. This position works closely with the Medical Director and under the general supervision of the Operations Director.

Supports the Mission of Frederick Health and complies with the Standards of Behavior.

Required Knowledge,

Skills and Abilities

• Leadership & Management
• Always models standards of behavior, policies and procedures in accordance with the mission, vision and values of FH
• Continuously identifies needs & opportunities for clinical and operational growth & improvement needs
• Creates a culture of teamwork and accountability through promoting an inclusive, respectful and engaging work environment
• Champions, understands, and contributes to initiatives in all aspects promoting employee engagement
• Approaches tasks and problem solving through collaborative efforts with stakeholders
• Fosters positive relationships between staff and providers supporting a constructive and professional work environment
• Manages members of the clinical, operations, and administration areas while adhering to best practices.
• Assess staff and performance providing sound solutions and resolving problems.
• Provides effective coaching, feedback and development action plans to health providers and staff.
• Analyzes and supervises practice operations, processes, policies, and systems in conjunction with various staff members to create timely and efficient workflow throughout the practice.
• Assures that all providers and staff members are adequately trained in all areas of practice operations.
• Maintains contact and positive relationships with suppliers, insurance carriers, community leaders, extended team members, patients and other third parties.
• Supports and promotes leadership development and the development of desired and/or needed skills for their roles.

o Reviews production reports for performance standards and trends (productivity, service, patient satisfaction, etc.), with Leadership.

o Assist in the strategic planning process and the development of strategic business plans.

• Operations
• Direct Supervision of practice employees,
• Ensures completion of staff evaluations; 90-day and annual.
• Performs or participates in employee progressive disciplinary action using appropriate coaching/counseling methodology approved and supported by Human Resources
• Responsible for or participates in the hiring and onboarding process for new hires to include timely completion of competency skills
• Ensure employees understand and are incompliance with policies and procedures
• Monitor personnel to ensure that employees are performing their assignments in a manner designed to maintain a high level of patient care and job efficiency
• Coordinates the operational schedules to ensure practice is resourced to provide high quality and efficient care meeting provider and patient needs
• Receives staff call-outs, obtains coverage, fills-in when possible, rearranges schedule when no other coverage is available
• Promotes a clean and clutter free facility and coordinates maintenance issues, repairs, and safety/security needs with appropriate system resources
• Oversees office and medical supply inventory including vaccines in compliance with monitoring of expired goods
• Quality/Service
• Understands quality/service measures and goals relating to staff and provider performance in order to support remediation and improvement efforts
• Assists with translating population health and quality program requirements into operational workflows and communication efforts to staff and providers in collaboration with quality department resources.
• Participates in monitoring and collaborating with site personnel to insure all quality/service measures are achieved.
• Ensures patient care is delivered in a systematic…