Lead Keyholder​/Close, Team Leader

Benefits:

• 401(k)
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Do you love kids’ fashion, great deals, and creating a fun shopping experience? Join Once Upon A Child, North America’s #1 children’s resale franchise, where we make style affordable and sustainable for families every day.

We’re looking for an energetic, customer-obsessed Keyholder to help lead our team and deliver an amazing in-store experience. If you’re outgoing, detail-oriented, and excited by a fast-paced retail environment, this is the perfect opportunity to grow your skills and have fun at work.

Why You’ll Love Working With Us

• $250 Shopping Spree Hiring Bonus after 90 days (20+ hrs/week)

• Weekly paychecks

• 30%+ employee discount

• Flexible scheduling

• Paid sick leave, holidays, and PTO

• Paid training + leadership development

• 401(k) eligibility

• A supportive, inclusive team environment

• Real opportunities to grow into management roles

What You’ll Do
As a Keyholder, you help keep the store running smoothly and create a welcoming experience for parents, kids, and sellers.

You will:

• Lead assigned shifts—motivating the team, driving great service, and ensuring smooth daily operations

• Open and close the store, including key control, cash handling, and security procedures

• Greet customers, assist with shopping needs, and make product recommendations

• Manage the buying process: review items brought in by customers, evaluate condition/quality, and communicate our Buy Policy with confidence

• Price and tag merchandise, restock the sales floor, and maintain brand-standard store displays

• Support in-store events, promotions, and merchandising resets

• Operate the POS system for sales, buys, and returns

• Maintain store cleanliness and organization

• Support and coach team members to provide exceptional customer experiences

• Jump in wherever needed—teamwork is everything here!

Who Thrives in This Role

We’re looking for someone who is:

• Friendly, outgoing, and excited to help people

• Passionate about kids’ fashion, resale, and sustainability

• A strong multitasker who stays upbeat in a fast-paced environment

• Organized with excellent attention to detail

• A natural leader—reliable, proactive, and comfortable directing a shift

• Great at communication and customer engagement

• Able to work a flexible schedule (weekends + some holidays required)

Qualifications

• 1+ year of retail, customer service, or shift-lead/keyholder experience

• Proven leadership skills and comfort handling cash procedures

• Strong communication and interpersonal skills

• Ability to lift up to 40 lbs., stand/walk for up to 8 hours, and perform typical retail physical tasks

• High school diploma or equivalent preferred

Ready to Join the Fun?

If you’re excited to build retail experience with a brand parents love, we’d love to meet you! Apply today and join a team that values creativity, sustainability, and great customer service.