Sales and Support Specialist - Bobcat of Frederick

Crownstone Equipment is seeking a motivated, customer-focused Sales & Support Specialist to join our team. This role is ideal for an outgoing professional who enjoys building customer relationships, creating sales opportunities, and helping customers find the right equipment and solutions.

Compensation: $20–$28/hour, depending on experience, plus incentive compensation. Expected total annual earnings are approximately $61,000–$100,000, based on individual performance and business generated.

The Sales & Support Specialist serves as a key customer contact for the branch while supporting retail sales, business development, and day-to-day branch operations. This position combines customer service, sales, business development, and cross-department support, with responsibilities spanning Sales, Parts, Service, and Rental.

The position is expected to provide exceptional customer experience, proactively develop customer relationships, conduct outbound sales and business-development activities, follow up on opportunities, and provide backup support across the branch as needed. This role is well suited for someone who is self-motivated, comfortable initiating conversations, and motivated by the opportunity to generate business and earn incentive compensation.

Crownstone Equipment, an affiliate of McGrew Management Company, is a leading dealership proudly representing premium brands such as Bobcat®, Toro®, Echo®, and Stihl®. With multiple locations across Pennsylvania (Reading, Lancaster, York) and Maryland (Frederick, Hagerstown), Crownstone is committed to delivering exceptional equipment, service, and customer support. Our team takes pride in professionalism, collaboration, and care — serving customers like family and building lasting partnerships in the construction and landscaping industries.

• A growing company with opportunities for career advancement
• Comprehensive medical benefits for full-time employees
• Dental, vision, life, and disability insurance for full-time employees
• 401(k) retirement plan with company match
• Paid holidays for full-time employees
• Paid time off for full-time and part-time employees
• Employee Assistance Program (EAP)
• Exclusive employee discounts & access to year-round employee merchandise store
• Supportive, team-oriented workplace culture

The Sales & Support Specialist is responsible for delivering an exceptional customer experience while contributing to the sales and operational success of the branch. This position serves as a primary point of contact for customers entering or contacting the dealership. The Sales & Support Specialist identifies customer needs, provides knowledgeable assistance, sells assigned retail products, generates new business opportunities, and connects customers with the appropriate Sales, Parts, Service, or Rental team member when additional support is needed.

The role includes outbound customer outreach, quote and lead follow-up, CRM documentation, qualified lead generation, and retail sales. The position also provides backup support to Parts, Service, Rental, and Sales as business needs require. The position requires strong communication skills, sales aptitude, initiative, and a consistent commitment to professional, responsive customer service. This position reports directly to the Branch Manager.

• Greet every customer promptly, professionally, and enthusiastically and provide a welcoming first point of contact for the branch.
• Deliver an exceptional customer experience during every customer interaction and represent Crownstone Equipment professionally.
• Identify customer needs and connect customers with the…