Account Manager Municipality Specialist - Maryland

Account Manager

This Account Manager role is responsible for managing and growing relationships with city and municipal government clients. This role focuses on understanding public-sector needs, navigating procurement processes, identifying opportunities for expansion within existing accounts, and delivering solutions that help local governments improve operations, services, and efficiency. The Account Manager serves as the primary point of contact, ensures high client satisfaction, drives revenue growth through sales, and collaborates with internal teams to support successful implementations and ongoing partnerships in a highly regulated, relationship-driven environment.

Key responsibilities include:

• Serve as the primary relationship owner for assigned city and municipal accounts, building trust and long-term partnerships with key stakeholders.
• Develop and execute account plans that identify growth opportunities.
• Navigate public-sector procurement processes.
• Conduct regular business reviews, needs assessments, and strategic discussions.
• Collaborate with sales, solutions, implementation, and support teams.
• Track and manage the full account lifecycle.
• Maintain accurate forecasts, pipeline updates, and account activity records.
• Monitor municipal budgets, funding sources, legislative changes, and local priorities.
• Provide market feedback and competitive intelligence.
• Ensure high levels of client satisfaction and retention.
• Represent the company at relevant industry events.
• Adhere to all ethical standards, transparency requirements, and compliance obligations.

Required skills and qualifications include:

• Strong relationship management and consultative selling skills.
• Proven ability to navigate complex government sales cycles.
• Familiarity with cooperative purchasing programs and grant-related funding processes.
• Working knowledge of public-sector procurement practices.
• Ability to travel as needed.
• Strong professional references and commitment to ethical standards.
• Prior experience in government technology, infrastructure, professional services, or other solutions commonly purchased by municipalities.
• Excellent written and verbal communication skills.
• Strong negotiation and contract management skills.
• Analytical and strategic planning abilities.
• Proficiency with CRM systems.
• High level of organization, attention to detail, and persistence.
• Collaboration and cross-functional teamwork skills.
• Adaptability and political awareness.
• Demonstrated track record of managing and growing accounts.

Performance measures include:

• Revenue growth achievement
• Drive results to achieve established annual budget objectives.
• New customer acquisition
• Customer retention and satisfaction
• CRM adoption and compliance
• Market share growth
• Achievement of territory strategic objectives

Working conditions include:

• Regular travel throughout the assigned territory is required, including occasional overnight stays.

Physical requirements include:

• Occasional lifting of 10-50 pounds
• Ability to sit for at least 8 hours per day

Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please note that we do not offer sponsorship for work authorization. Only candidates authorized to work in United States without the need for sponsorship will be considered for this position.