Front Desk Agent

Albert Hotel
213 E Austin St
Fredericksburg, TX 78624, USA

Albert Hotel is hiring for a Front Desk Agent. Albert Hotel is an urban oasis tucked away off Main Street in the heart of Fredericksburg, TX. Opened in January 2025, the property features 105 guest rooms, suites, unique bunk rooms, a private house with custom furnishings, and locally-curated amenities.

Our elevated amenities include a sunken limestone pool with an outdoor bar and cabanas, a state-of-the-art fitness center, and a 2,000-square-foot full-service spa. The hotel also hosts four on-site culinary outlets, including The Restaurant ert boasts 3,600-square-foot semi-open air event space, a 1,200-square-foot mezzanine deck, and an expansive lawn, making it a prime destination for weddings, private events, and intimate gatherings.

• Greet all guests and provide a genuine welcome that makes each feel important
• Be attentive to entrance activity, ensuring the atmosphere is warm and inviting, and that work areas remain clean and organized
• View reservations before arrival and create guest profiles to enhance their experience
• Check guests in and out of the hotel confidently, professionally, and personally
• Take hotel reservations accurately and efficiently and answer calls in a timely and courteous manner
• Maintain an accurate log of guest calls for assistance or feedback and ensure all items are completed
• Open, secure, and balance shift banks, verifying all cash, credit card, and room charge transactions during each shift
• Maintain accuracy with all accounting and billing procedures
• Assist in the development and implementation of special projects
• Have comprehensive knowledge of hotel availability, current rates, and special events that may impact occupancy
• Possess fluency regarding local restaurants, events, city attractions, amenities, and directions
• Respond immediately to guest comments and concerns, inform a supervisor, and apply corrective measures when necessary

• High school diploma or general education degree (GED)
• 6+ months of related experience in hospitality, service, or retail preferred
• Proficiency navigating, operating, and troubleshooting computer systems and software applications
• Ability to develop and maintain professional relationships and speak effectively with guests and co‑workers
• Effective time‑management and organizational skills; capacity to prioritize tasks and follow through to achieve expected results
• Strong work ethic and ability to work autonomously

We offer competitive wages and the following benefits for full‑time employees:

• Up to 3 weeks paid time off annually
• 50% discount at most New Waterloo restaurants
• 401(k) matching
• Paid holidays
• Discounts at our shops, hotels, and local partnerships

New Waterloo is a community‑centric independent hospitality company based in Austin, Texas. We empower our people and communities, creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal‑opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.