IT Technician-Fredericksburg Texas

Weaver Technologies LLC. is a fast growing certified partnered with several industry leaders in IT, including Dell EMC, and others.

Position Summary:

The successful candidate will possess a well-rounded technical background and strong communication skills. In this role, you will provide prompt and effective technical assistance for computer systems and core infrastructure components, performing a wide range of tasks to diagnose and resolve technical issues.

The ideal candidate will have solid technical knowledge and the ability to translate complex concepts into clear, understandable explanations. You must be customer-focused, patient when handling challenging situations, and skilled at identifying and implementing creative solutions. When an issue cannot be resolved at your level, you will be responsible for escalating it.

Additionally, you will contribute to enhancing both new and existing internal processes—technical and operational—while leveraging available tools to their fullest potential.

• Serve as the first point of contact for phone and email support for MSP customers.
• Create and update tickets within the Connect Wise Manage system, ensuring accurate and thorough documentation of all support requests.
• Escalate tickets to the appropriate support level when necessary.
• Participate in required training and ongoing professional development.
• Monitor MSP toolsets and make adjustments as needed to ensure optimal performance.
• Provide on-site support at customer locations as required.
• Perform other duties as assigned.

• Proven experience as a help desk technician or other customer support role
• Working knowledge of Enterprise level Microsoft Operating Systems
• Working knowledge of Computer hardware and general knowledge of Microsoft Servers
• Ability to diagnose and resolve basic technical issues
• Working knowledge of Remote Monitoring and Management (RMM) & Service Desk software tools and methodologies, such as Connectwise, Auvik, Bitdefender, or similar tools preferred
• Working knowledge of Microsoft Active Directory, Group Policy, DHCP, DNS, Exchange, O365 and Teams preferred
• Demonstrated ability to adapt to new technologies and learn quickly
• Excellent communication skills with the ability to articulate technical solutions, ideas and processes to both technical and non-technical audience
• Technology training and/or related experience
• Technology certifications are nice to have (Dell, Microsoft, Cisco, Sonic Wall, Fortinet, VMware)

• Cisco
• Cisco Meraki
• Sonic Wall
• Fortinet
• Ubiquiti
• Dell (Workstations Server/Networking/Storage)
• Microsoft (Windows Server, SQL, Exchange, O365, Azure, RDS)
• VMware
• Hyper-V
• End user devices