Office Associate II

Job Description

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Job Title:
Administrative Support Specialist II – Part-Time

Department:City of Fredericksburg DSS

Pay Grade:206

Hourly Range:$21 – $23/hr Up to 15 hours per week

FLSA Status:Non-Exempt

JOB SUMMARY:

This position works in the front office of the agency and provides clerical assistance to the Benefits team.

The primary duty of this part-time Administrative Support Specialist II will be to provide scanning services for the Department. Documents to be scanned may include benefit program verification documents, returned mail, and other case-related documents. Employee is required to upload any scanned documents to the appropriate case in VaCMSin accordance with established policies and regulations. To perform these duties, the employee will be expected to maintain records and follow all confidentiality policies regarding benefit cases.

Employee will be expected to attend training required to perform these duties.

It should be noted that this position is being hired on a temporary basis.

ESSENTIAL JOB FUNCTIONS:

• Provides staff and the public with various information and/or materials and may conduct research to locate requested information or materials as needed.

• Enters and retrieves data from computer databases, types and assembles correspondence or reports, and prepares, accepts and /or processes various documents, such as applications or registration forms, records, invoices, tables, schedules and City-issued licenses or permits.

• Assists department employees with a various requests.
• Manages photocopying, faxing, scanning and filing of documents.
• Retrieves and processes incoming mail and/or distributes outgoing mail.

• Performs other routine clerical work as required, including but not limited to copying and filing documents, scheduling appointments or meetings, assembling materials, and sending and receiving faxes.

• Operates a computer, printer, typewriter, copier, fax machine, telephone, calculator, paper shredder, and other specialized hardware and software used in the assigned department.

• Interacts and communicates professionally and courteously with the immediate supervisor, other department personnel, other City department heads and employees, customers, sales representatives, various outside professionals and agencies, and the general public.

• Serves as backup for coworkers as needed and assigned.

• Performs other related duties as assigned.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma supplemented with related clerical or administrative experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Must be able to pass a criminal background check to include a clean search of the Virginia Child Abuse and Neglect Central Registry (no current findings or cases associated to you).
• A valid state driver’s license that meets the standards for the City of Fredericksburg.

Preferred Requirements:

• Prefer applicant to be fluent in a language other than English.
• Prefer person have prior experience working in a busy customer services atmosphere.
• Prefer applicant have prior experience working with an LDSS in Benefits.

Knowledge, Skills and Abilities:

• Knowledge of the…