Administrative Office Specialist ARS

Title: Administrative Office Specialist - #ARS
00276

State Role

Title:

Admin and Office Spec III

Hiring Range: Minimum $39,514 commensurate with experience.

Pay Band: 3

Agency: Dept for Aging & Rehab Svcs

Location:Aging & Rehab Svcs

Agency Website:https://(Use the "Apply for this Job" box below)..gov

Recruitment Type: General Public - G

Join us in empowering individuals with disabilities by supporting counselors and customers through streamlined vocational rehabilitation services that lead to meaningful employment and independence. As our Administrative Office Specialist, you’ll keep operations running smoothly while serving as a key connection point for customers, vendors, and Supported Employment services.

• Purposeful work that strengthens services for Virginians
• Engaged, inclusive, and team-oriented environment
• Robust and competitive state benefits

In partnership with people with disabilities, the DRS Field Rehabilitation Services Division assists individuals with disabilities to make informed choices that will maximize their employment through coordinated service delivery. DRS staff will assist the Workforce Network to deliver quality workforce services to individuals with disabilities who want to work and employers seeking to hire them to the extent that this provides benefit to the DRS program.

We are seeking a Administrative Office Specialist to work closely with all Counselors and/or Evaluators and in partnership with persons with physical, mental or emotional disabilities. Provides case management assistance with comprehensive vocational rehabilitation services which result in employment and enhanced independent living.

We are seeking an Administrative Office Specialist to provide the following:

Provides case management assistance with comprehensive vocational rehabilitation services which result in employment and enhanced independent living. This position interacts with customers, employers, the general public, professional service providers and employment service organizations on a daily basis to assist with the provision of vocational rehabilitation services.

Serves as the Single Point of Contact (SPOC) for office regarding Supported Employment (SE) services. Monitors communication between vendor staff and VR counselors in office regarding SE service requests and authorizations. Monitors administrative and purchasing processes;
Reviews aging reports and contacts vendors to ensure timely payment and/or cancellation of outstanding authorizations.

Responsible for daily administrative operations of direct customer service delivery office. Greets customers. Answers phones. Maintains automated systems to ensure efficient service delivery. Prepares bills and vouchers for payment and other administrative forms in compliance with the Prompt Payment Act.

Other duties and/or special projects as assigned. Completes duties and/or projects as needed or directed by supervisor.

This office is located in the city of Fredericksburg; covers Caroline, King George, Lancaster, Northumberland, Richmond County / Northern Neck, Spotsylvania, Stafford, and Westmoreland.

• Experience in human service delivery methods.
• Working knowledge of office procedures, tracking systems and work task organization.
• Working knowledge of Windows based computer software or similar word processing software.

• Demonstrated ability to establish and maintain effective working relationships with individuals from varying social and economic environments; to communicate effectively orally and in writing.
• Ability to interpret and apply established policies and procedures in the provision of services.
• Ability to organize and manage multiple and…