Concierge - PRN

Overview

Watercrest Senior Living Group is opening a new residency community in Fredericksburg, VA. The Concierge serves as the initial point of contact for potential residents, families, vendors, and the community, either in person or via phone. The role involves greeting, welcoming, and directing visitors, managing communication, maintaining security systems, and ensuring a professional presentation.

• Maintain a professional personal presentation.
• Welcome visitors and answer or refer inquiries on the phone.
• Answer phone calls within 3 rings and route calls appropriately.
• Take detailed messages with full contact information.
• Ensure team members receive phone messages promptly.
• Maintain knowledge of available staff for inquiries or tours.
• Monitor security by following procedures, logging visitor sign‑in/out.
• Keep reception, lobby, and welcome room safe and clean.
• Receive and sort mail for the Leadership Team.
• Maintain yearly transportation book for resident doctor appointments.
• Communicate with driver at least 24 hours in advance regarding resident appointments.
• Report all accidents and incidents promptly.
• Maintain confidentiality of resident personal care information.
• Honor residents’ personal and property rights.
• Wear company uniform and be resident‑ready at all times.
• Perform other related duties as assigned.

• Proficient with computers and Microsoft Office and Outlook.
• Effective communication with all levels of management, team members, residents, family, vendors, referral sources and external contacts.
• Independent decision‑making.
• Warm, friendly and caring communication style.
• Passion for working with senior citizens.
• Knowledge of administrative and clerical procedures.
• Knowledge of customer service principles and practices.

• High School Diploma or GED.
• Two (2) years of Concierge experience in a customer service‑oriented industry.

• Able to sit 75% of the day.
• Able to concentrate with frequent interruptions.
• Able to work under stress and in emergency situations.
• Able to sit, stand, walk, reach, pull, push and grasp.
• Able to talk and hear effectively for communication.
• Occasionally lift or carry up to 50 pounds.

• Work in all areas of the community.
• May be exposed to dust, disinfectants, cleaning chemicals, infectious waste, diseases and odors.
• Use personal protective equipment: infection control kit, rubber gloves, non‑slip shoes.
• Follow safety policies and procedures.