Commercial Services Specialist II; Manheim
Job in
Fredericksburg, Stafford County, Virginia, 22403, USA
Listed on 2026-10-17
Listing for:
Cox Enterprises
Full Time
position Listed on 2026-10-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management
Job Description & How to Apply Below
Essential Duties and Responsibilities
Customer and Account Management
- Serve as a primary point of contact for assigned commercial accounts.
- Build and maintain strong relationships with clients, dealers, lenders, and internal departments.
- Respond to customer inquiries regarding vehicle status, sale results, title processing, and account activities.
- Provide exceptional customer service through phone, email, and in-person interactions.
- Process vehicle run lists, account updates, sale preparation documents, and post-sale reports.
- Maintain accurate customer records and account information in auction management systems.
- Review and verify vehicle information for accuracy and completeness.
- Assist with scheduling, vehicle assignments, and inventory management activities.
- Coordinate pre-sale and post-sale activities for commercial consignors.
- Prepare auction sale packages, reports, and account summaries.
- Monitor vehicle movement through the auction process and resolve discrepancies.
- Ensure vehicles are properly represented and marketed according to client requirements.
- Verify ownership documents, titles, and required paperwork.
- Ensure compliance with company policies, state regulations, and client-specific requirements.
- Maintain confidential customer and vehicle information.
- Support audit activities and documentation reviews as needed.
- Generate and distribute operational reports to clients and management.
- Track account performance metrics and key service indicators.
- Identify process improvement opportunities and recommend solutions.
- Assist leadership with data analysis and account performance reviews.
- Work closely with Operations, Title, Arbitration, Transportation, and Sales departments.
- Coordinate issue resolution to ensure timely customer satisfaction.
- Support special projects and initiatives that improve operational efficiency.
- High school diploma/GED and 3 years of experience in a related field. The right candidate could also have a different combination, such as any level of degree/certification beyond a high school diploma/GED.
- Strong organizational, problem-solving, relationship-building and interpersonal skills
- Bachelor's degree in a related discipline
- Experience using Salesforce, AS400, Workbench and Excel
- Previous experience as a Commercial Services Specialist
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