Patient Access Representative Senior - Fredericksburg Snowden Adult Surgery

Sign On Bonus

$1,000 Sign On Bonus for offers accepted by November 30, 2025. Terms and Conditions apply.

The Patient Access Senior Representative demonstrates strong customer service orientation while handling all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures.

The Patient Access Senior Representative greets patients; secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems and collects co‑pay (if applicable), and assists with financial counseling and financial clearance, as necessary. This role performs all aspects of the Patient Access Rep position as needed.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience

REQUIRED:

Minimum of one (1) year of previous patient scheduling/registration work experience in a healthcare setting. Strong customer service skills and patient/customer centered focus in a positive manner in all situations.

Experience PREFERRED: N/A

Education/training

REQUIRED:

High school diploma or equivalent.

Education/training PREFERRED: Associates or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program.

Responsible for cross‑covering all Patient Access functions within the department and/or clinic. Functions in a self‑directed manner to accomplish routine activities. Responsible for orienting and training new hires to the service area. Notifies supervisor immediately of issues involving violation of VCUHS policies or procedures. Job duties may include access to and/or contact with medications and related supplies.

Provides training, mentorship, and assists in onboarding of new members on the team.

Depending on the assigned area, may be required to work off‑shifts and/or weekend and holidays. May be considered part of essential staffing, depending on the assigned area.

Age Specific groups served: N/A

Physical:
Lifting less than 20 lbs.

Activities:

Prolonged sitting, walking (distance).

Mental/Sensory:
Strong recall, reasoning, problem solving, hearing, speak clearly, write legibly, reading, logical thinking.

Emotional:
Fast pace environment, able to handle multiple priorities, able to adapt to frequent change.

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.