Medical Operations Manager

About Us

Door Step Urgent Care, in partnership with the Children's Clinic of Fredericksburg, is a fast-growing pediatric mobile urgent care startup delivering compassionate, high-quality healthcare directly to families at their Door Step. We’re reimagining pediatric urgent care by offering accessible, parent-friendly care that meets families where they are—literally. As we continue to grow and expand our impact across Virginia, we are looking for a driven, strategic, and solutions-oriented leader to join our team.

This role is ideal for someone who thrives in a dynamic, patient-centered environment, has exceptional leadership abilities, and brings strong medical knowledge to support safe, efficient, and high-quality care delivery.

• Operational Leadership
  • Manage all mobile care operations to ensure smooth, efficient, and compliant service delivery.
  • Develop, implement, and refine processes that enhance workflow, patient experience, and clinical outcomes.
  • Monitor schedules, dispatching, routes, and team assignments to maximize efficiency and timeliness.
  • Ability to perform all field team roles when needed.
• Team Management
  • Lead, support, and supervise mobile care staff, including clinical personnel.
  • Provide coaching, mentorship, and performance oversight to maintain high standards of professionalism and care.
  • Foster a positive and collaborative work environment grounded in respect and service excellence.
• Patient Experience & Customer Service
  • Serve as a primary point of contact for escalated concerns relating to mobile services.
  • Ensure all interactions reflect warmth, compassion, and professionalism—especially when caring for children and families.
  • Maintain strong patient satisfaction through proactive communication and service recovery when needed.
• Clinical & Safety Oversight
  • Utilize clinical background and experience to support safe and appropriate care delivery.
  • Ensure adherence to medical protocols, safety procedures, and regulatory requirements.
  • Collaborate with clinical leadership to ensure consistency in quality of care.
• Financial & Budget Management
  • Assist with budget planning, cost control, and resource allocation.
  • Track operational metrics, service demand, and financial performance.
  • Identify opportunities to improve efficiency and reduce operational waste.
• Innovation & Service Growth
  • Develop strategies to expand mobile service capabilities, enhance patient access, and strengthen community relationships.
  • Analyze performance and propose improvements to optimize route management, staffing structure, and patient flow.
  • Collaborate with leadership on long-term planning, equipment needs, and service development.

Required:

• Strong customer service skills and a passion for caring for children and families.
• Bachelor’s degree in healthcare administration, business, public health, or related field (Master’s preferred).
• 5+ years in healthcare operations, business administration, or startup leadership, ideally with pediatric or urgent care experience.
• Proven experience leading strategic initiatives or operational improvements in a fast-paced environment.
• Ability to problem-solve, multitask, and maintain professionalism under pressure.
• Strong communication, interpersonal, and organizational skills.

Preferred:

• Prior medical or healthcare experience (such as RN, LPN, EMT, paramedic, or similar clinical role).
• Experience in pediatrics, urgent care, emergency medicine, or mobile medical services.
• Familiarity with budgeting, performance metrics, and operational tracking.
• Comfort working in both office and field environments.

• Competitive Compensation
• Medical, dental, and vision insurance
• 401K matching
• Training and development

Be part of an innovative, mission-driven team redefining how families access pediatric care.

Enjoy a collaborative and supportive startup culture with opportunities for growth.

Make a lasting impact in the community by helping build a scalable and compassionate healthcare model.