Customer Technical Support Specialist Help Desk
Job in
Fredericksburg, Stafford County, Virginia, 22403, USA
Listed on 2025-11-22
Listing for:
Puyenpa
Full Time
position Listed on 2025-11-22
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
The Puyenpa family of companies that are comprised of multiple SBA Certified Native American Tribal 8(a) and multi-certified organizations focused on delivering Information Technology, Management Consulting, and General Construction solutions to the Federal Government along with the Commercial Sector. We are seeking Help Desk Customer Service Support Specialists to join us on a proposal effort. The Customer Technical Support Specialist (Help Desk) provides Tier I/II support using tools such as BMC Remedy and Service Now.
Responsibilities include troubleshooting user issues, tracking incidents, resolving trouble tickets, and escalating complex issues as necessary.
Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA.
Employment would begin upon contract award
Requirements:
- Two years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy and Service Now
- Clearance:
Active Secret. - Certification: IAT II level with a T3 investigation.
- Must sign Letter of Intent.
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